Rosemarie Ward
Norcross,GA
Summary
Dynamic Customer Service Representative with a proven track record at The Home Depot Inc, excelling in conflict resolution and upselling strategies. Skilled in active listening and critical thinking, I foster strong customer relationships, enhance retention, and mentor new team members, contributing to overall sales growth and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Lilburn, GA
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Create and build customer orders, process payment either cash, credit card, house account.
- Follow up on deliveries to ensure customer satisfaction
- Offer alternative product solutions when needed to ensure the integrity of customers vision and purpose while maintaining brand loyalty and increasing shareholder value.
Education
Bachelor Of Science - Psychobiology
University of Phoenix
Sandy Springs, GA05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem Solving
- Public Speaking
- Effective communication and negotiation
- Team building
Timeline
Customer Service Representative
The Home Depot Inc
05.2023 - Current
Bachelor Of Science - Psychobiology
University of Phoenix