Rosemarie Z. Farago

• Portfolio Management- Maintain and Service Borrower accounts
• Loan Documentation Specialist – Pre-qualify borrowers and collect documents for SBA loan application process.
• Average closed loans per month 1.5 million.
• Worked closely with sales teams to streamline the handoff of new loan applications for seamless transitions between departments.

• Reach out to prospects using Knock CRM, engaging with over 100 active prospects daily.
• Conduct in person and video tours showcasing our community resulting in an average of 4 leases per week.
• Process lease paperwork ensuring seamless move-in experience for new residents.
• Maintain residency at 99% occupied units by showing current resident's value of lease renewal.
• Conduct resident events such as Ice Cream Social, food truck nights, and movie night.
• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.

• Greeted residents and prospects with courtesy and professionalism.
• Answered phone calls and email to bring prospects into community.
• Updated social media marketing generating prospects for current and future move-ins.
• Inspected and Sparkled show apartments
• Showed apartments to prospects and convert to applicants resulting in an average of 5 tours a day and 5 new leases a week.
• Generated work orders and took care of all resident requests to ensure satisfaction and retention.

• Represented The Wayland to all residents, prospects, and vendors with professional courtesy.
• Called prospects and set appointments to tour community either in person or virtually.
• Toured prospects highlighting renovated apartment homes, amenities, and community features.
• Converted prospects to applicants by completing tours offering attractive specials and sense of urgency.
• Processed applicant paperwork through move in process and welcome new resident's home
• Maintained resident relationships through enthusiasm assisting them efficiently when needed.
• Raised occupancy from 70% to 96% in 10 months.
• Consistently led team in monthly leases and conversions, average 10 leases per month and 50% conversion rate

• Opened and implemented processes of new Resort Concierge and Marketing Desk
• Marketed to leads to attend Sales presentations resulting in over 60 prospects per quarter.
• Brought Clients to Sales resulting in over $200,000 in sales per quarter.
• Developed Marketing Strategies to maximize number of prospects converted to sales.

Assisted Buyers in locating and purchasing homes representing their best interests

• Assisted Sellers in pricing their homes and representing their best interests.
• Hosted open houses and show homes generating leads for pipeline.
• Marketed through various networks including social media.
• Involved in community through Chamber of Commerce Associations

• Greeted clients in a variety of settings and assisted them in inquiries on homes resulting in 15 sales.
• Prepared marketing materials for several properties both in print and social media.
• Responsible for updating listings through MLS and Zillow when appropriate.
• Assisted clients/agents ensuring smooth transactions on properties through stages of contract to close.
• Input client data into appropriate database with over as well as prepare and handle various contracts.
• Managed various expenses and supplies in presenting and highlighting properties.

• Ensured optimal service to guests of all ages and backgrounds, including high profile Vacation Club owners and Deluxe Concierge Guests resulting in 5% increase in green light scores.
• Responded to various calls and daily operation of a high paced 2000 room resort.
• Responsible for resolving guest complaints and exceeding guest expectations through service recovery while creating and implementing effective tools to allow for such recovery.
• Mentored, trained, and oversaw other successful front office supervisors.
• Coordinated training and development seminars for Front Office, Operations Learning, Concierge, and Bell Service employees.
• Maintained and oversaw the operation of and scheduling of over 100 employees.
• Responsible for learning and adhering to various internal software programs.
• Oversaw and coordinated luggage pulls moving over 5000 bags, implemented curbside check-in, opened and managed convention concierge, room ready process.
• Managed call center with over 100 Associates