Rosemarrie Snethen

• Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Employed consultative techniques, using probing questions to overcome objections and close sales.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

UMA Alumni 2014

• Honor Roll UMA 2024
• Awarded Student of the Year 1996