Rosemary Baldwin

• Engaged customers and provided high level of service by carefully explaining details about documents.
• Provided quick turnaround time when customers called with questions, usually within 1 hours.
• Analyzed customer needs and provided best options, upselling products and services.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Processed applications, payments, corrections, endorsements and cancellations.
• Called warm leads each week to expand client base.

• Obtained my Life & Disability License and my American Health Insurance Plans certification.

Haggens Corporate Office/ Gear Aid

• Data Entry
• Machine operator, Isolated and removed defects to maintain specification compliance for every part, Changed equipment over to new product, Maintained clean and organized work areas.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Completed company insurance renewals including property, general liability. General office duties, banking, accounts receivable. 

Animal husbandry, maintained AKC, Health and Birth Records.

Social media, customer service, networking.

Learned policy and procedures for Washington State Insurance.