Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Rosemary Ballesteros

Crystal City

Summary

Compassionate Case Manager with extensive experience in continuity of care and youth mental health first aid. Proficient in crisis management, care coordination, and client advocacy. Proven track record of building trust with clients while managing high caseloads. Achievements include enhancing client well-being through tailored care plans and effective resource allocation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager

Camino Real Community Services
Crystal City
02.2020 - Current
  • Coordinated services and resources to support client well-being and recovery.
  • Facilitated communication between clients, families, and service providers for continuity of care.
  • Provided crisis intervention and conflict resolution support during challenging situations.
  • Maintained accurate case documentation in compliance with organizational standards and regulations.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided referrals to appropriate health care providers or other community resources.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.

Sheriff's Deputy

Zavala County Sheriff's Dept
Crystal City
12.2014 - 02.2020
  • Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
  • Collected and preserved evidence associated with crimes, supporting investigations
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Served warrants, subpoenas, and summonses, encouraging adherence to legal proceedings.
  • Patrolled assigned areas to maintain public safety and order.
  • Responded to emergency calls and provided immediate assistance.
  • Collaborated with law enforcement on inmate transfers and court appearances.
  • Supervised inmate activities and maintained order within the facility.
  • Trained new deputies on policies, procedures, and emergency protocols.
  • Provided guidance and support to new staff members on jail operations and procedures.
  • Conducted intake screening process for incoming inmates, including classification assessment and fingerprinting.

Education

Bachelor of Science - Criminal Justice

Sul Ross State University - Rio Grande College
Eagle Pass, TX
12-2017

Skills

  • Staff education and training
  • Crisis intervention
  • Case documentation
  • Team collaboration
  • Community outreach
  • Mental health education
  • Cultural competency
  • Documentation proficiency
  • Client advocacy
  • Needs assessment
  • Risk assessment
  • HIPAA compliance
  • Stress management
  • Empathy and compassion

Certification

  • Youth Mental Health First Aid Trainer
  • Trained in Wraparound Services
  • Trained in PMAB
  • CPR & AED Certified

Languages

English
Full Professional
Spanish
Limited

Affiliations

  • Member of a women's workout group
  • Attend therapy bi-weekly to maintain emotional and mental wellness
  • Member of a book club for personal growth and relaxation

References

References available upon request.

Timeline

Case Manager

Camino Real Community Services
02.2020 - Current

Sheriff's Deputy

Zavala County Sheriff's Dept
12.2014 - 02.2020

Bachelor of Science - Criminal Justice

Sul Ross State University - Rio Grande College

Similar Profiles

CREATE PROFILE