Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosemary Blackstone

Roseville,MN

Summary

Proven track record in enhancing guest experiences and streamlining operations, demonstrated during tenure at Days Hotel On University. Skilled in customer service and cash handling, adept at problem-solving and time management. Successfully resolved guest issues, boosting return visits. Fluent in intermediate Spanish, enhancing communication with diverse clientele.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Days Hotel On University
06.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Crew Member

Wendys Restaurant
10.2023 - 04.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Bachelor of Arts - Criminal Justice

Belmont Abbey College
Belmont, NC
05.2027

High School Diploma -

Saint Agnes High School
Saint Paul, MN
06.2023

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Intermediate Spanish

Languages

Spanish
Professional Working

Timeline

Crew Member

Wendys Restaurant
10.2023 - 04.2024

Front Desk Agent

Days Hotel On University
06.2022 - Current

Bachelor of Arts - Criminal Justice

Belmont Abbey College

High School Diploma -

Saint Agnes High School

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Rosemary Blackstone