Summary
Overview
Work History
Education
Skills
Timeline
References

Rosemary Buchanan

Santa Clara,CA

Summary

Sales expert prepared for leadership roles. Equipped to drive operational success and customer satisfaction. Deep understanding of sales strategies, administrative management, and office logistics. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.

Overview

9
9
years of professional experience

Work History

Field Sales Leader

Anything Is Possible Inc.
04.2024 - Current
  • No. 2 Sales Representative in the country by 6th week of employment.
  • Promoted to leadership by 6th week of employment.
  • Broke record for most sales by a field representative in a single week on 5th week of employment.
  • Built strong relationships with potential donors through engaging face-to-face interactions.
  • Improved overall team performance by actively participating in training sessions and sharing best practices with colleagues.

Sales Assistant

Citti's Florist
04.2024 - Current
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.

Front Desk / Rover / Canine Coach

Dogtopia Of San Jose
12.2020 - 04.2024
  • Established strong relationships with clients, resulting in repeat bookings and positive reviews.
  • Handled emergency situations calmly and efficiently, coordinating veterinary assistance when necessary to protect the welfare of pets in my care.
  • Conducted thorough meet-and-greets with potential clients to establish rapport and assess compatibility between offered services and pet needs.

Front Desk Shift Lead

Wag Hotels Redwood City
10.2019 - 10.2020
  • Improved guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Assisted in training new team members, contributing to a knowledgeable and skilled workforce.
  • Implemented upselling strategies, resulting in increased revenue from room upgrades and additional services.

Front Desk / Rover / Canine Coach

Dogtopia of San Jose
12.2018 - 10.2019
  • Increased client satisfaction by providing personalized pet care services and addressing individual needs.
  • Built trust with clients through consistent communication and detailed updates on their pets' wellbeing.
  • Enhanced pet safety by staying vigilant during walks and playtime, ensuring a secure environment for all animals.

Play Coach Shift Lead

Wagly Pet Campus
10.2017 - 12.2018

All Day Play / Overnight Team Member

Wag Hotels Redwood City
11.2016 - 10.2017
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.

Floral Clerk/Bookkeeper

Safeway
02.2016 - 06.2016
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Education

Child Development

De Anza Community College, Cupertino, CA
01-2025

Skills

  • Effective Communication Skills
  • Client Relations Expertise
  • Accurate Cash Handling
  • Maintaining Clean Environments
  • Effective Time Management
  • Achieving Sales Targets

Timeline

Field Sales Leader - Anything Is Possible Inc.
04.2024 - Current
Sales Assistant - Citti's Florist
04.2024 - Current
Front Desk / Rover / Canine Coach - Dogtopia Of San Jose
12.2020 - 04.2024
Front Desk Shift Lead - Wag Hotels Redwood City
10.2019 - 10.2020
Front Desk / Rover / Canine Coach - Dogtopia of San Jose
12.2018 - 10.2019
Play Coach Shift Lead - Wagly Pet Campus
10.2017 - 12.2018
All Day Play / Overnight Team Member - Wag Hotels Redwood City
11.2016 - 10.2017
Floral Clerk/Bookkeeper - Safeway
02.2016 - 06.2016
De Anza Community College - , Child Development

References

Available upon request.

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Rosemary Buchanan