Rosemary Burkhardt
NKC Health Hospital/Retail
McKinney,TX
1
Certification
17
years of professional experience
Certified Pharmacy Technician III with over 15 years in medication dispensing and insurance billing. Delivered accurate pharmacy support in both hospital and retail environments through effective inventory management and insurance verification. Streamlined workflow processes, enhanced pharmacist support, and trained new technicians to ensure efficient operations.
Work History
Certified Pharmacy Technician III
8 Years- Prepared prescriptions accurately by measuring, labeling, and packaging medications for hospital and retail dispensing.
- Processed medication orders in pharmacy systems, verifying patient information and prescription details for accuracy.
- Assisted pharmacists with sterile and nonsterile compounding while following safety and cleanliness standards.
- Coordinated inventory control by restocking medications, tracking shortages, and removing expired products.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Compounded sterile and non-sterile medications
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
Certified Pharmacy Technician
2 Years 11 Months- Verified prescriptions for accuracy, dosage, and contraindications before dispensing medications
- Prepared sterile and nonsterile medication orders following pharmacy compounding protocols
- Managed medication inventory, restocking supplies and removing expired products from circulation
- Processed insurance claims and resolved billing discrepancies with patients and providers
Certified Pharmacy Technician
5 Years 8 Months- Coordinated prescription fulfillment with pharmacists, nurses, and medical staff to maintain workflow
- Maintained detailed medication records, ensuring compliance with pharmacy regulations and facility procedures
- Trained new technicians on order entry, workflow standards, and safe medication handling
- Operated automated dispensing systems to support timely medication delivery across care units
- Managed Specialty projects
- Overnight delayed orders
- Handled DME supplies and educated patients
- Created financial assistance for specialty medications
Education
Bachelor of Science - Business Management-Marketing
Skills
Medication preparation
Medication dispensing
Prescription processing
Claims processing
Insurance verification
Regulatory compliance
Inventory management
Pharmacy law compliance
Workflow management
Problem-solving skills
Team collaboration
Multitasking skills
Pharmacy regulations
Healthcare regulations
Certified pharmacy technician (cpht)
Cash register operations
Insurance processing
Certification
- CPhT - Certified Pharmacy Technician
- Texas Board of Pharmacy Technician
- Missouri Board of Pharmacy Technician
Timeline
Certified Pharmacy Technician III
NKC Health Hospital/Retail
09.2018 - 09.2026Read More
Certified Pharmacy Technician
Center Point Medical Center
10.2015 - 09.2018Read More
Certified Pharmacy Technician
United Healthcare- OptumRx
02.2010 - 10.2015Read More
Park University
Bachelor of Science from Business Management-Marketing
Read More