Google Workspace
Rosemary DeLese
Office Of The College Registrar, Coordinator Of Transfer Evaluation Services And Credit For Prior Learning
Virginia Beach,VA
Summary
Accomplished College Registrar Coordinator in Transfer Evaluation Services and Credit for Prior Learning. Vigilant and hands-on leader with in training and assessing staff to optimize delivery of instructional training on different processes, policies, and producers. Focused on maximizing efficiency and effectiveness in regards to transfer students from 4 year institutional college/universities and their transferrable credits. Adept at identifying optimal solutions for improving the processes of the registrar's office. Excellent planner, analytical leader with strong attention to detail and sound judgement in leading operations and staff. Motivated to learn, grow, and excel in higher education.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Coordinator
Tidewater Community College
Virginia Beach, VA
01.2021 - Current
- Transfer Evaluation Services and Credit for Prior Learning
- Maintain strict confidentiality of student records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act)
- Organize and supervise the maintenance of all student records, including the retention of permanent records, verification of information, and ensuring student privacy
- Maintain timely and accurate reporting of transfer records from the National Student Clearinghouse and other secure platforms
- Provide an implementation of policies and procedures within the Registrar's Office and participate in annual unit goals and objectives
- Manage, evaluate, and provide feedback to staff daily
- Provide necessary documentation, training, and leadership to staff, deans, advisors, and faculty
- Provide other staff college-wide with helping to navigate and resolve enrollment errors in support of student records via The National Clearinghouse
- Monitor and update advisor with data system and effectively communicate on student records
- Monitor grade changes as submitted by faculty and enforce the grade change policy
- Answers questions from faculty and students regarding grades and attendance
- Monitor and assist the Graduation Specialist with student graduation issues and reporting
- Assist with identifying completers who have not filed an Intent to Graduate Application
- Awarding credentials under Reverse Transfer
- Awarding credit to transfer students from a regionally or nationally accredited school
- Evaluate college/university transcripts as needed
- Research course equivalency with Transcript Evaluation Coordinator or other academic areas as needed
- Maintain and update Tidewater Community Colleges Equivalency Database
- Maintain and update Tidewater Community College's Website for the Office of the College Registrar
- Monitor the Sales-force forms for the Office of the College Registrar
- Process course substitutions, requisite waivers, grade changes, evaluation request forms, and other forms daily
- Navigate student documents in People-soft for research and information
- Assist with the Commencement ceremony planning and participate where needed
- Utilize the Informer software to provide program and/or enrollment data to departmental and college staff upon request
- Assist students, staff, and/or faculty in problem-solving in a manner that is sensitive to the issues at hand while complying with institutional policies and procedures
- Respond to inquiries from students, parents, faculty, and staff on matters of college policies and procedures relating to the Office of the College Registrar such as residency, registration, add/drop, grades, no shows, course reinstatements, withdrawals, transcripts, program changes, course substitutions, requisite waivers, credit for prior learning, graduation, GPAs, and other relevant information
- Coordinate communication for students, staff, and faculty regarding procedures or changes as they relate to the Registrar's Office
- Actively participate on departmental and college committees as assigned
- Stay informed of the current state and federal regulations regarding student records
- Investigate, research, and explore new procedures and technologies, to improve student services and provide benefits to the College
- Represent the College and the Registrar's Office in a positive and professional manner and collaborate with academic and other Student Service offices
English Instructor and Academic Advisor
Bloomsburg University of Pennsylvania
Bloomsburg, Pa
07.2008 - 01.2014
- For Act 101 Students Program
- Adopted ongoing quality improvements at the college and university levels, and contributes directly to departmental improvements
- Assisted director in developing outreach materials and providing outreach presentations, as well as in planning, organizing, and conducting outreach activities
- Assisted in developing and presenting academic advising workshops, especially during peak periods of the semester such as Orientation and Registration
- Assisted with advising students on academic probation
- Assisted in a comprehensive academic, social and cultural support program
- Designed to assist selected students in achieving academic excellence
- Act 101 program, provided intrusive academic advising, research-based academic retention programs, and activities within the community
English Instructor and Academic Advisor
Luzerne County Community College
Nanticoke, Pa
01.2006 - 07.2007
- Assisted with program assessment and development
- Attendance at programmatic/professional development meetings
- Service on First-Year Composition student writing awards and/or First Year Composition student outcomes assessment
- Adopted ongoing quality improvements at the college and university levels, and contributes directly to departmental improvements
- Assisted with undergraduate course registration and enrollment management
- Assisted with undergraduate student transfer credit evaluation and adjustments to the student record
- Maintained students' academic school records; provide positive classroom management techniques with a diverse student population for academic growth and personal development
- Assisted those students with IEPs or 504 plans to access the college program by planning and coordinating accommodations, serving as an academic advisor, and by coordinating peer-based academic assistance
Educational Director
Lackawanna College Hazleton Center
Hazleton, Pa
01.1993 - 12.2006
- Provided training for new hires into the organization
- Drove continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization
- Responsible for processing and maintenance of accurate student admission and financial aid documentation to ensure compliance with Federal, State, and/or accrediting agency regulations
- Answered questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility
- Analyzed system-generated reports such as grades, enrollment status, or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation (financial aid advisor)
- Interface with students and lenders, employers, and/or Student Services staff to resolve concerns
- (Financial Aid advisor)
- Tested incoming freshmen for career paths, reading, math, and developmental delays
- Spoke to numerous high school guidance staff regarding the needs of students to excel in the field of their major, (pass on IEPs or 504 plans to Disability Services)
- One-to-one correspondence with students on their field experience (academic advisor job)
Education
Bachelor's of Science - Early Childhood Education And Elementary Educatio
Bloomsburg University of Pennsylvania
08.1991 - 05.1995
Master's of Education - undefined
Bloomsburg University of Pennsylvania
09.1995 - 12.1996
Skills
Administrative oversight
Affiliations
American Association of Collegiate Registrars and Admissions Officers
American Council on Education
State Council of Higher Education for Virginia
Southern Association of Colleges and Schools Commission on Colleges
Accomplishments
- Collaborate with my department staff, Virginia Community College System, and Hyland Perceptive Content Software company for implantation of Brainware an automation system for students transfer credits. Tidewater Community College will be the first in the state of Virginia to have completed a full automation of transferrable credits into TCC's Student Information System - Peoplesoft.
- Supervise team of 6 staff members.
- Proficient in Microsoft Suite and Google Workspace to develop inventory tracking spreadsheets.
- Present at various College-wide informational sessions.
- Present at Dean's meeting and faculty meeting
- Serve on college-wide committee such as advisory, workforce, and Diversity, Equity, Inclusion, Accessibility (DEIA)
Software
Microsoft Suite
Learning Management Systems
Peoplesoft - Student Information System
Access and Excel Database
Timeline
Coordinator
Tidewater Community College
01.2021 - Current
English Instructor and Academic Advisor
Bloomsburg University of Pennsylvania
07.2008 - 01.2014
English Instructor and Academic Advisor
Luzerne County Community College
01.2006 - 07.2007
Master's of Education - undefined
Bloomsburg University of Pennsylvania
09.1995 - 12.1996
Educational Director
Lackawanna College Hazleton Center
01.1993 - 12.2006
Bachelor's of Science - Early Childhood Education And Elementary Educatio
Bloomsburg University of Pennsylvania
08.1991 - 05.1995
Similar Profiles
Whitney SpencerWhitney Spencer
Student Aide to Counselors at Tidewater Community CollegeStudent Aide to Counselors at Tidewater Community College
Neesha MitchellNeesha Mitchell
Cyber Security Student at Tidewater Community CollegeCyber Security Student at Tidewater Community College
Joi WhitehurstJoi Whitehurst
Upward Bound Writing Instructor at Tidewater Community College- Portsmouth CampusUpward Bound Writing Instructor at Tidewater Community College- Portsmouth Campus