Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rosemary Del Valle

New Britain ,Connecticut

Summary

Motivated and reliable receptionist seeking an entry-level role to demonstrate my customer service skills and dedication to customer satisfaction. looking foward to further develop my skills and contribute to a dynamic organization.

Work History

Maintenance Coordinator

Sky Transportation
Newington, Connecticut
05 2016 - 02 2023
  • Improved asset management, creating detailed database of all equipment, including maintenance history and future service requirements.
  • Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
  • Managed maintenance team of 120 employees and coordinated repair schedule according to priority level.
  • Improved team efficiency through development and implementation of comprehensive training program for new maintenance staff.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
  • Reduced equipment repair time, organizing system for tracking maintenance requests and prioritizing them based on urgency.
  • Developed cost-effective maintenance plan that minimized expenses while ensuring all equipment operated at optimal levels.
  • Administered accident reports to insurance company and maintenance requests and saw orders through to completion.
  • Tracked maintenance activity using Fletio, Avochado, slack, Dispatch City software, to confirm compliance with industry requirements.

Call Center Representative

Sky Transportation
Newington, Connecticut
01 2016 - 02 2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Hotel Front Desk Clerk

La Quinta
New Britain, Connecticut
01 2010 - 04 2016
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.

Childcare Assistant Teacher

YWCA
New Britain, Connecticut
01 2005 - 01 2010
  • Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
  • Communicated regularly with parents about daily activities and behaviors.
  • Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
  • Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
  • Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
  • Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
  • Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Education

High School Diploma -

New Britain High School
05.2005

Skills

  • Parent Communication
  • Adept at working with special needs children
  • Early Childhood Education
  • Excel proficiency
  • Efficient under pressure
  • Time management
  • Billing
  • Bilingual in spanish

Languages

Spanish
Full Professional

Timeline

Maintenance Coordinator

Sky Transportation
05 2016 - 02 2023

Call Center Representative

Sky Transportation
01 2016 - 02 2023

Hotel Front Desk Clerk

La Quinta
01 2010 - 04 2016

Childcare Assistant Teacher

YWCA
01 2005 - 01 2010

High School Diploma -

New Britain High School

Similar Profiles

CREATE PROFILE
Rosemary Del Valle