Rosemary G
Rockledge
Summary
Professional with experience in customer service and inventory management seeking to transition into a Medical Receptionist role. Skills include effective communication, teamwork, and adherence to safety protocols, all essential for maintaining a welcoming environment in healthcare settings. Proven track record of managing multiple tasks simultaneously while ensuring high standards of service. Committed to leveraging organizational abilities and customer-focused approach to enhance patient experiences in a medical office.
Overview
23
23
years of professional experience
Work History
Stocker
Roses discount
Palm Bay
01.2025 - 03.2025
- Ensured that all products were labeled properly before stocking the shelves.
- Inspected stock for damage or defects and reported issues to management.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Arranged merchandise in an attractive manner to promote sales.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Replenished items to maintain stock availability.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Greeted customers and retrieved requested products to drive satisfaction.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Personal Shopper
Walmart
Bedford
06.2019 - 09.2021
- Followed proper procedures when accepting returns or exchanging items for customers.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
- Completed pickup and shopping orders for customers within local area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted teammates with daily tasks during peak periods.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Medical Secretary
Melbourne internal medical associates
Melbourne
06.2002 - 05.2012
- Coordinated referrals between primary care physicians and specialists as required.
- Performed data entry tasks related to patient information into various databases.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Coordinated and arranged for laboratory services and collected specimens.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Ensured compliance with healthcare regulations and maintained patient confidentiality.
- Utilized medical software for patient registration, scheduling, and records management.
- Documented and responded to incoming correspondences to address questions.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
Adult Ed
Melbourne , FL05-1998
Skills
- Stock replenishment
- Customer service
- Team collaboration
- Safety compliance
- Communication skills
- Signing and pricing
- Supply restocking
- Shelving of products
- Shelf stocking
- Stock rotation
- Loading and unloading
- Punctual and reliable
- Customer assistance
Timeline
Stocker
Roses discount
01.2025 - 03.2025
Personal Shopper
Walmart
06.2019 - 09.2021
Medical Secretary
Melbourne internal medical associates
06.2002 - 05.2012
High School Diploma -
Adult Ed