Rosemary Gonzales
San Antonio,TX
Summary
Dynamic professional with a proven track record at Park Ridge Apartments, excelling in customer service and team leadership. Adept at problem-solving and decision-making, I enhanced operational efficiency and improved customer satisfaction. Skilled in money handling and financial processes, I implemented best practices that streamlined workflows and elevated service delivery.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Park Ridge Apartments
07.2000 - 11.2011
- Assisted in daily operations to enhance team efficiency and productivity.
- Supported management in coordinating schedules and optimizing workflow processes.
- Learned and implemented company policies to ensure compliance with operational standards.
- Contributed to team meetings by providing insights on improving service delivery.
- Engaged with customers to resolve inquiries and improve overall satisfaction levels.
- Maintained accurate records of activities, supporting effective decision-making processes.
Customer Service Representative/ Data Entry
Don Edwards
05.1998 - 05.2000
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining exceptional service standards.
- Trained new staff on customer service protocols and operational procedures.
- Developed streamlined processes to enhance response times and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Accounts Receivable/Accounts Payable Clerk
The 50 Off Stores Inc.
04.1990 - 12.1994
- Processed accounts receivable transactions, ensuring accuracy and timely entries into financial systems.
- Managed vendor invoices, verifying discrepancies and facilitating prompt payments to maintain vendor relationships.
- Reconciled monthly statements, identifying and resolving discrepancies to uphold financial integrity.
- Assisted in month-end close processes, preparing necessary documentation for audit compliance and reporting.
- Developed best practices for tracking outstanding receivables, improving follow-up efficiency with clients.
- Led initiatives to automate invoice processing, reducing manual entry errors and increasing departmental productivity.
Education
GED - Basic
Sam Houston High School
San Antonio, TX01.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Park Ridge Apartments
07.2000 - 11.2011
Customer Service Representative/ Data Entry
Don Edwards
05.1998 - 05.2000
Accounts Receivable/Accounts Payable Clerk
The 50 Off Stores Inc.
04.1990 - 12.1994
GED - Basic
Sam Houston High School