Rosemary Herrera
Forest Park
Summary
Dedicated Guest Service Volunteer at Emory University Hospital, adept at enhancing guest experiences through exceptional customer service and effective complaint resolution. Skilled in multitasking and critical thinking, I provided personalized assistance and guidance, ensuring a welcoming environment and fostering positive relationships with guests. Committed to maintaining high standards of service and support.In addition, I utilized strong communication and problem-solving abilities to address and resolve guest concerns. Knowledge of hospitality best practices and track record of maintaining welcoming environment.
Overview
1
1
year of professional experience
Work History
Guest Service Volunteer
Emory University Hospital
06.2025 - Current
- Managed front desk duties efficiently, facilitating smooth check-ins and check-outs for guests.
- Handled guest complaints effectively, resolving issues promptly while maintaining professionalism.
- Enhanced guest experiences by providing personalized assistance and addressing their needs promptly.
- Assisted in maintaining a clean and welcoming environment, contributing to positive guest impressions.
Youth Soccer Coach Volunteer
St. Pius X Catholic High School
06.2024 - 06.2024
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Improved player behavior through modeling and disciplinary interventions.
Education
No Degree -
Saint Pius X Catholic High School
2674 Johnson Rd NE, Atlanta, GA 3034505-2026
Skills
- Customer focus
- Complaint handling
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Sales experience
- Customer service
- Time management
- Adaptability and flexibility
- Tour guiding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Volunteer
Emory University Hospital
06.2025 - Current
Youth Soccer Coach Volunteer
St. Pius X Catholic High School
06.2024 - 06.2024
No Degree -
Saint Pius X Catholic High School
Similar Profiles
Taviana McClendonTaviana McClendon
Sr. Leader Surgical Services Specialty Director at Emory University Hospital & Winship Emory MidtownSr. Leader Surgical Services Specialty Director at Emory University Hospital & Winship Emory Midtown
Lindsay KempfLindsay Kempf
Emergency Department Registered Nurse at Emory University Hospital/Johns Creek HospitalEmergency Department Registered Nurse at Emory University Hospital/Johns Creek Hospital
Courtney JonesCourtney Jones
Medical Assistant at Emory University HospitalMedical Assistant at Emory University Hospital
Kimberly MartinKimberly Martin
Pharmacy Technician III at Emory University HospitalPharmacy Technician III at Emory University Hospital
TEMIRIAM THOMASTEMIRIAM THOMAS
Picking Packer at ADT SecurityPicking Packer at ADT Security