Rose Mary Kinsora
Gte/Verizon/Frontier
land o lakes
1
Language
41
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Sales
26 Years 1 Month- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Placed sales calls and handled sales for incoming customer calls.
- Developed and maintained strong customer relationships to drive repeat business.
- Collaborated with marketing team to align promotional strategies with sales objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Director of Guest Services /Concierge
10 Years 11 Months- Managed conflict resolution strategies, enhancing guest relations and minimizing complaints.
- Increased overall guest loyalty through personalized service and attention to detail.
- Actively participated within industry-specific professional associations, networking events or conferences geared towards staying abreast relevant best practices evolution trends.
- Managed a team of guest service professionals, fostering a positive work environment and promoting high-quality customer service standards.
- Streamlined communication between departments for improved guest experiences.
Director of Guest Services / Concierge
3 Years 9 Months- Led guest service initiatives to enhance overall customer satisfaction and loyalty.
- Streamlined check-in/check-out processes, reducing wait times for guests.
- Developed and implemented training programs for staff to improve service quality.
- Collaborated with various departments to ensure seamless guest experiences throughout the hotel.
Education
Bachelor of Science - Marketing Management
Skills
Driving sales
Sales negotiation
Telecommunications sales
Sales solutions
Commission-based sales
Customer relationship management
Sales records analysis
Sales expertise
Languages
Spanish
Professional Working
Timeline
Sales
Gte/Verizon/Frontier
11.1997 - 12.2023Read More
Director of Guest Services /Concierge
Hyatt Hotels Corp
11.1986 - 10.1997Read More
Director of Guest Services / Concierge
Hyatt Hotels Corp
01.1983 - 10.1986Read More
California State University, Los Angeles
Bachelor of Science from Marketing Management
Read More