Rosemary Kuzmicki
Miami,FL
Summary
Dynamic human resources professional with experience at BJ's Wholesale, adept at administering benefits and ensuring payroll accuracy. Proven ability in client relations and effective communication, enhancing employee satisfaction. Skilled in human resources information systems and data entry, contributing to a well-staffed and efficient workplace.
Overview
11
11
years of professional experience
Work History
Human Resources
BJ's Wholesale
05.2020 - 04.2025
- Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Completed payroll multiple times daily and assisting other departments to confirm payroll accuracy.
- Collaborated with human resources personnel in recruiting, interviewing, and onboarding
- Completing works schedules for 141 team members
- Assisted in other departments
- Making sure the club was completed staffed at all times
Amazon Delivery Driver
Mulins
01.2019 - 05.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
IRT T-Mobile
02.2014 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Dr. Michael M Krop High School
Miami 06-2002
Skills
- Human resources standards
- Human resources information systems
- Computer Skills
- Telephone Skills
- Great Communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Client relations
- Professional telephone demeanor
Timeline
Human Resources
BJ's Wholesale
05.2020 - 04.2025
Amazon Delivery Driver
Mulins
01.2019 - 05.2020
Customer Service Representative
IRT T-Mobile
02.2014 - 03.2019
High School Diploma -
Dr. Michael M Krop High School
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