Rosemary Nieves
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Customer Success Specialist II
Willscot Mobile Mini
01.2019 - 01.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
New Home Sales Consultant
Lennar Homes
10.2023 - Current
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
Relationship Manager
Bank Of America
02.2016 - 06.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Solutions Manager /Sales Representative
Verizon Wireless
01.2005 - 11.2015
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06.1996
Skills
- Account Management
- High-Volume Environments
- Problem-Solving Ability
- Computer Proficiency
- Senior Leadership Support
- Sales Expertise
Timeline
New Home Sales Consultant
Lennar Homes
10.2023 - Current
Customer Success Specialist II
Willscot Mobile Mini
01.2019 - 01.2023
Relationship Manager
Bank Of America
02.2016 - 06.2017
Solutions Manager /Sales Representative
Verizon Wireless
01.2005 - 11.2015
High School Diploma -
Piscataway High School
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