Rose Mary Ortaliza
Kent,WA
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Concierge /Front Desk Receptionist
Aegis Luving
Newcastle , WA
03.2020 - 08.2023
- Responsible for opening and closing.
- I welcome and check-in Care Nurses,Residents and Venders.
- I greet everyone in a friendly professional manner.
- Handle in-coming calls with a professional manner.
Concierge
Westin Hotel
Bellevue , WA
11.2018 - 11.2020
- Welcomed guests and provided personalized recommendations for dining and activities.
- Managed guest inquiries and resolved issues promptly and professionally.
- Coordinated transportation arrangements, including airport transfers and local shuttles.
Hotel Front Desk Clerk
Redmond Inn
Redmond, WA
06.2012 - 06.2018
- Greeted guests and handled check-in and check-out processes efficiently.
- Managed room reservations using hotel management software and systems.
- Assisted guests with inquiries, providing information about local attractions and services.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Education
Complete Course Certificate - Computer And Information Systems
Harbor Occupational College
San Pedro, CA09-1983
High School Diploma -
Rainer Beach High School
Seattle, WA06-1980
Skills
- Guest relations
- Problem solving
- Transportation coordination
- Reservation management
Timeline
Concierge /Front Desk Receptionist
Aegis Luving
03.2020 - 08.2023
Concierge
Westin Hotel
11.2018 - 11.2020
Hotel Front Desk Clerk
Redmond Inn
06.2012 - 06.2018
Complete Course Certificate - Computer And Information Systems
Harbor Occupational College
High School Diploma -
Rainer Beach High School