Rosemary Ramirez
Wahiawa
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Panda Express. Proven expertise in cash handling and food safety compliance, coupled with strong time management skills. Recognized for enhancing customer satisfaction and maintaining cleanliness standards in fast-paced environments, consistently achieving operational goals.
Overview
2026
2026
years of professional experience
Work History
Counter Helper
Panda Express
06.2025 - Current
- Providing excellent customer service and creating a welcoming environment.
- Ensuring a safe, organized, and clean environment for both guests and employees
- Operating the cash register and handling payments.
- Working efficiently in a fast-paced environment, potentially rotating through different positions such as serving food, register, or kitchen.
- Collaborating effectively with team members to meet daily goals in a positive environment.
Customer Experience Associate
Schofield Main Exchange
04.2025 - Current
- Stocked merchandise efficiently to maintain organized displays and optimize Customer accessibility.
- Assisted in inventory management through accurate labeling and placement of products on shelves.
- Engaged with customers to provide product information and enhance overall shopping experience.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
Administrative Clerk
Fast Help Caregivers LLC
02.2022 - 03.2025
- Organized and maintained filing systems to ensure efficient retrieval of documents.
- Assisted in scheduling caregivers.
- Performed data entry tasks with attention to detail and accuracy using office software.
- Supported inventory management by tracking supplies and placing orders as needed.
- Coordinated communication between RN and caregivers to facilitate smooth operations.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Assist accountant with payroll.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Supported auditors by efficiently compiling requested documentation.
- Maintained organized client records in compliance with HIPAA regulations for data security and privacy.
Medical Assistant
Spine Care Center Of Hawaii
11.2020 - 08.2021
- Assisted physicians in patient examinations and procedures, ensuring comfort and safety throughout visits.
- Coordinated patient scheduling and managed electronic health records with precision and attention to detail.
- Educated patients on treatment plans and medication instructions, fostering better understanding and compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Schedule surgeries.
- Dealing with insurance company.
Medical Assistant
Children's Doctor LLC
06.2017 - 11.2020
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Assisted healthcare professionals with patient examinations and procedures, ensuring compliance with medical protocols.
- Administered vaccinations and performed routine laboratory tests, maintaining strict adherence to safety standards.
- Implemented electronic health record (EHR) systems for accurate patient documentation, improving data retrieval processes.
- Monitored inventory levels of medical supplies, facilitating timely restocking to prevent shortages in care delivery.
- Developed patient education materials to promote health literacy and encourage proactive engagement in treatment plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Server
Ramen Ya
2011 - 2019
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed table assignments and guest seating to optimize restaurant flow.
- Assisted in training new servers on menu items and service protocols.
- Processed customer orders accurately using point-of-sale systems.
- Resolved customer inquiries and concerns to enhance dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Counter Help
Panda Express
07.2007 - 07.2010
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted with food preparation, ensuring adherence to safety and quality standards.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Maintained cleanliness and organization of work area to promote a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours.
Education
CMA (Certified Medical Assistant) -
Hawaii Medical College
Honolulu, HI 03-2018
Leilehua High School
Wahiawa05-2006
Skills
- Cash handling expertise
- Food safety compliance
- Customer service
- Patient scheduling
- HIPAA compliance & EMR / EHR
- Dependable and responsible
- Multitasking Abilities
- Data entry
- Friendly, positive attitude
- Teamwork and collaboration
- Organization and time management
- Calm under pressure
Timeline
Counter Helper
Panda Express
06.2025 - Current
Customer Experience Associate
Schofield Main Exchange
04.2025 - Current
Administrative Clerk
Fast Help Caregivers LLC
02.2022 - 03.2025
Medical Assistant
Spine Care Center Of Hawaii
11.2020 - 08.2021
Medical Assistant
Children's Doctor LLC
06.2017 - 11.2020
Counter Help
Panda Express
07.2007 - 07.2010
Server
Ramen Ya
2011 - 2019
CMA (Certified Medical Assistant) -
Hawaii Medical College
Leilehua High School
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