Rosemary Rodriguez
San Angelo,TX
Summary
Adept at fostering trust and communication, I excelled in roles at Family Violence Prevention Services and other organizations, enhancing customer satisfaction and operational efficiency. My strong work ethic and exceptional customer service skills, coupled with proficiency in maintaining accurate records and identifying client needs, have consistently improved client retention and service quality.
Overview
9
9
years of professional experience
Work History
Teller
ACE Cash Express Inc.
San Angelo, TX
06.2023 - 10.2024
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Family Individual Case Worker
Family Violence Prevention Services
Batesville, AR
08.2020 - 11.2020
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Medical Receptionist
La Esperanza Clinic
San Angelo, TX
04.2019 - 02.2020
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Sitel
San Angelo, TX
02.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Receptionist
BPL Plasma
San Angelo, TX
03.2016 - 10.2017
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
AACJ - Criminology
University of Phoenix
Tempe, AZ06.2012
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Teller
ACE Cash Express Inc.
06.2023 - 10.2024
Family Individual Case Worker
Family Violence Prevention Services
08.2020 - 11.2020
Medical Receptionist
La Esperanza Clinic
04.2019 - 02.2020
Customer Service Representative
Sitel
02.2018 - 01.2019
Medical Receptionist
BPL Plasma
03.2016 - 10.2017
AACJ - Criminology
University of Phoenix