Summary
Overview
Work History
Education
Skills
Timeline
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Rosemary Thomas

Arcadia,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Dollar General. Expert in merchandising and customer relations, adept at staff training and development. Achieved significant improvements in business operations through effective team coaching and innovative sales strategies. Skilled in database management, demonstrating a unique blend of technical and interpersonal abilities.

Overview

12
12
years of professional experience

Work History

Store Manager

Dollar General
03.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Manager

Sweet Southern Treasures
09.2012 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
06.2009

Skills

Team leadership and coaching

Saless expertise

Database Management

Customer Relations

Staff training and development

Team Building

Customer Response

Goals and performance

Opening and closing procedures

Merchandising

Accurate money handling

Training and mentoring

Timeline

Store Manager

Dollar General
03.2020 - Current

Manager

Sweet Southern Treasures
09.2012 - 03.2020

High School Diploma -

Riverdale High School

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Rosemary Thomas