Hi, I’m
Rosemary Togarepi
Customer service representative
Dallas,TX
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Experienced Customer Service Representative over 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
Work History
Home Instead Senior Care Home
Caregiver
08.2019 - 11.2021
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications
Arc Baldwin
Caregiver
08.2018 - 05.2019
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with daily living activities, running errands, and household chores
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Malley's Chocolate
Customer Service Representative/Cashier
03.2017 - 08.2018
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
Fusion Flavors
Customer Service Cashier
07.2015 - 04.2016
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Education
Baker High SchoolMobile, AL
High School Diploma
05.2016
Skills
- Active Listening
- Order Fulfillment
- Order and Refund Processing
- Investigate Claims
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Inquiries
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
Home Instead Senior Care Home
08.2019 - 11.2021
Caregiver
Arc Baldwin
08.2018 - 05.2019
Customer Service Representative/Cashier
Malley's Chocolate
03.2017 - 08.2018
Customer Service Cashier
Fusion Flavors
07.2015 - 04.2016
Baker High School
High School Diploma