Rosemary Upton
St. Petersburg
Summary
Customer service professional with expertise in cash management and point-of-sale operations. Recognized for creating positive customer experiences and effectively addressing complaints to improve satisfaction levels.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Publix
s
07.2016 - Current
- Resolved customer complaints promptly to enhance satisfaction.
- Efficiently processed transactions using point-of-sale systems with precision.
- Kept checkout area clean and organized to enhance overall customer experience.
- Handled cash, credit, and electronic payments securely, maintaining error-free transactions.
- Trained new staff on operational procedures and company policies thoroughly.
- Welcomed customers with friendly service to foster positive interactions.
- Reconciled cash drawers post-shift, accurately identifying discrepancies.
- Conducted daily opening and closing tasks, verifying accuracy of transactions.
Animal Bather
central park grooming
St. Petersburg
08.2018 - 07.2022
- Greeted customers and provided excellent customer service.
- Discussed grooming needs and preferences with pet owners to ensure tailored services.
- Built trust with pets to reduce anxiety and improve their experience during grooming.
- Performed grooming tasks including bathing, brushing, and nail trimming to maintain pet hygiene and appearance.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
customer service server
philly's famous cheesesteaks
Largo
01.2013 - 06.2016
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Processed customer orders accurately and efficiently at the counter,drive thru ,online and on the phone
- Managed cash transactions and operated point-of-sale systems, contributing to smooth financial operations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Stayed informed about daily specials, new menu items, promotions.
Shift Lead Supervisor
Checkers Restaurant
Clearwater
09.2009 - 08.2012
- Supervised and coached team on daily activities, enhancing overall performance.
- Scheduled shifts and delegated responsibilities to optimize operational coverage.
- Assigned tasks aligned with employee skills and competencies to maximize effectiveness.
- Directed staff to ensure adherence to company policies and procedures.
- Enforced rules and procedures to enhance accuracy, efficiency, and safety.
- Monitored product quality to meet customer specifications consistently.
- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Addressed customer inquiries promptly, resolving complaints to ensure satisfaction.
Education
GED -
Ptech
Clearwater, FL09-2012
Skills
- Cash management
- Point-of-sale operation
- Refund handling
- Customer service
- Guest services
- Customer interactions
- Account management
- Attention to detail
Timeline
Animal Bather
central park grooming
08.2018 - 07.2022
Customer Service Cashier
Publix
07.2016 - Current
customer service server
philly's famous cheesesteaks
01.2013 - 06.2016
Shift Lead Supervisor
Checkers Restaurant
09.2009 - 08.2012
GED -
Ptech