Rose Mary Walker
Dallas,Texas
Summary
Experienced customer service professional with 30 years of experience, bringing leadership and organizational skills to enhance customer satisfaction. Efficient multitasker adding value to customer service team, ensuring smooth operations and positive outcomes.
Overview
11
11
years of professional experience
Work History
Wheelchair Assistant
ABM Industries
10.2017 - Current
- Transport customers throughout the airport.
- Facilitate customer onboarding and deboarding experience.
- Manage stock availability to ensure timely transportation.
- Thoroughly communicate with customer to establish rapport and guarantee accuracy.
Call Center Representative
C Payments Services
12.2016 - 10.2017
- Managed customer accounts by updating their information through various channels.
- Established rapport with local businesses and customers by following up on offers as well as issues regarding provided services.
- Collaborate with customer service manager to ensure proper handling for customer service is being rendered.
- Compiled needs analysis reports for local organizations that identified applicable services to address needs.
Customer Service Representative
Teleperformance
09.2014 - 06.2016
- Handling customer inquiries by building rapport and taking strategic action in a timely manner.
- Actively listened to customer service feedback on every interaction.
- Proficiently managed desktop applications to resolve sensitive customer issues.
- Proactively used advanced product knowledge and demonstrated conflict resolution strategies to accurately resolve customer needs.
Education
Associates Degree - undefined
Concorde Career College
Diploma - undefined
Gray Spruce High School
05.1981
Skills
- Active Listening
- Strong communication Skills
- Time Management
- Interpersonal Skill
- Collaborative Nature
- Detail Oriented
- Rapport Building
Timeline
Wheelchair Assistant
ABM Industries
10.2017 - Current
Call Center Representative
C Payments Services
12.2016 - 10.2017
Customer Service Representative
Teleperformance
09.2014 - 06.2016
Associates Degree - undefined
Concorde Career College
Diploma - undefined
Gray Spruce High School
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