Christine S. Dietz
Portland,Oregon
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Wheelchair Assistant
G2 Secured Staff
Portland
11.2025 - Current
- Provided mobility assistance to passengers with disabilities, ensuring safe and comfortable transport.
- Collaborated with team members to streamline wheelchair assistance processes for enhanced efficiency.
- Ensured compliance with safety regulations during the transportation of clients in wheelchairs.
- Conducted routine checks on wheelchair equipment to ensure safety and functionality.
- Guided patients through the airport, addressing any concerns or questions they had along the way.
- Trained new staff members on wheelchair assistance protocols and customer service standards.
- Facilitated communication between passengers and airline staff to address specific mobility needs.
- Executed transport requests promptly, minimizing wait times for individuals needing assistance.
- Monitored the condition of wheelchairs and reported any maintenance needs to supervisors.
- Maintained a professional demeanor while handling sensitive situations with empathy and understanding.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Obtained authorization from insurance companies prior to ordering new wheelchairs or any necessary repairs and maintenance.
- Provided emotional support for clients who are dealing with long-term disabilities or limited mobility due to injury or illness.
- Maintained cleanliness of wheelchairs after each use by wiping down surfaces with disinfectant wipes or sprays.
- Instructed patients on proper posture while seated in a wheelchair for comfort and safety purposes.
- Repaired minor mechanical problems with wheelchairs such as broken wheels or malfunctioning brakes, tires, cushions, arms.
Wheelchair Assistant
Bags Inc.
Portland, OR
01.2023 - 11.2025
- Developed customer service protocols that improved customer.
- Provided friendly customer service while taking orders efficiently.
- Evaluated customer feedback to improve customer service experience.
- Utilized customer service skills to manage difficult conversations.
- Ensured that all safety protocols were followed when transporting clients in wheelchairs.
- Provided emotional support to wheelchair-bound patients who were dealing with depression or anxiety due to their disability.
- Assigned transport of special needs passengers for safe onboarding and offboarding procedures.
- Maintained log of lost luggage, assisting passengers with tracking down item location and reason for item loss.
- Responded to passengers' questions, requests, and complaints.
MERCHANDISE COORDINATOR / KEY CARRIER
TJ MAXX
Portland, OR
08.2013 - 07.2021
- Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services.
- Provide outstanding customer sales and service support to better customer and improve business performance.
- Greet address and thank customers during business transactions.
- Understand customers complaints/issues so as to provide appropriate clarification and solutions.
- Route misdirected customer requests to appropriate person.
- Help to assemble and present merchandise to customers.
- Contribute ideas to resolve customer problems to improve productivity.
- Analyze complex customer issues and provide corrective actions.
- Participate in meeting and activities held to improve customers satisfaction and business performance.
- Train new hired associates.
- Responsible for filling the empty goods and selecting the damaged products.
- Responsible for the cleanliness and neatness of store display.
- Make changes in demand and supply depending on policies.
- Acts as manager on duty in adherence with company policy and procedure.
- Role models exceptional customer service.
- Promotes a culture and honesty and integrity; maintains confidentiality.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Processed customer orders and ensured the accuracy of their purchases.
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Operated the POS system efficiently to ensure accurate transactions.
- Supported other departments within the store by providing assistance when needed.
- Executed inventory audits to verify stock accuracy and minimize discrepancies.
- Collaborated with marketing teams to develop promotional strategies that enhanced product visibility.
- Trained staff on merchandise presentation standards to ensure compliance with company guidelines.
- Provided insights on customer trends and preferences to inform purchasing decisions.
- Managed product placement and organization to optimize customer shopping experience.
- Maintained visual standards for product displays, ensuring alignment with seasonal themes and promotions.
- Communicated regularly with suppliers regarding order status and product quality issues.
- Monitored competitor merchandising strategies to identify best practices and areas for improvement.
- Utilized data analytics tools to track sales performance and make informed merchandising decisions.
- Facilitated cross-functional teamwork among sales, operations, and management to enhance store performance.
- Maintained product inventory and tracked stock levels to ensure accurate record keeping.
- Coordinated merchandise flow to optimize inventory levels across departments.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Trained and mentored junior staff in merchandise management and operational procedures.
- Conducted regular audits of stock levels, ensuring accuracy in inventory records and reducing discrepancies.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Supervised departmental employees.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Assisted in the planning and execution of seasonal promotions, driving increased foot traffic and sales revenue.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Education
HIGH SCHOOL -
Kawayan National High School
Kawayan, PhilippinesSkills
- Strong verbal communication
- Experienced with technology applications
- High accuracy in calculation
- Service excellence
- Collaborative teamwork
- Organization
- Leadership
- Effective listening
- Enhancing customer loyalty
- Effective communication
- Complaint resolution
- Organizational skills
- Decision making
- Empathy
- Interpersonal skills
- Effective patience
- Persuasion skills
- Optimistic outlook
- Problem-solving skills
- Effective time management
- Customer relationship management
- Team collaboration
- Clear communication
- Customer service training
- Problem solving
- Safety awareness
- Physical strength
- Professional boundaries
- Computer skills
- Passenger assistance
- Teamwork
- Multitasking
- Active listening
- Self motivation
Timeline
Wheelchair Assistant
G2 Secured Staff
11.2025 - Current
Wheelchair Assistant
Bags Inc.
01.2023 - 11.2025
MERCHANDISE COORDINATOR / KEY CARRIER
TJ MAXX
08.2013 - 07.2021
HIGH SCHOOL -
Kawayan National High School
References
- Carla Slater, Merchandise Coordinator Co-Worker, (971) 803-0571, carlaslater@yahoo.com
- Valerie Mitchell, Coordinator Co-Worker, (503) 970-0487, valeriemtchell@yahoo.com
- Megan Borndes, Associate Co-Worker, (360) 213-6532, meganborndes@yahoo.com