Rose Naa Agowa Quaye
Laurel
Summary
Dynamic customer service professional with extensive experience at [Previous Employer]. Expert in cash handling and complaint resolution, consistently achieving high customer satisfaction. Proven ability to understand customer needs and drive sales through effective product recommendations and relationship building. Calm under pressure, fostering teamwork and collaboration to enhance customer retention strategies.
Overview
20
20
years of professional experience
Work History
Section Manager and Product Sales Promotion
First Choice Hair and Beauty Salon
05.2005 - 06.2025
- Oversaw daily salon operations, ensuring exceptional customer service and efficient workflow.
- Managed scheduling and staff assignments to optimize resource allocation and enhance productivity.
- Developed training programs for new employees, improving onboarding experience and skill development.
- Implemented inventory management systems to reduce waste and maintain optimal stock levels.
Education
High School Diploma -
07-2005
- Awarded
High School Diploma - Home Economics
12-1997
- Awarded Best worker
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Teamwork and collaboration
- Product recommendations
- Understanding customer needs
- Sales and upselling
- Conflict mediation
- Customer retention strategies
- Issue and complaint resolution
- English language fluency
- Calm and professional under pressure
- Relationship building
- Product promotion
Timeline
Section Manager and Product Sales Promotion - First Choice Hair and Beauty Salon
05.2005 - 06.2025
Ghana Hairdressers And Beauticians Association - High School Diploma,
Holy Trinity Cathedral Senior High School - High School Diploma, Home Economics