Roseshaly Vigo Mattei

• Provided attentive, hands-on service while creating a calm and welcoming environment.
• Practiced active listening and emotional awareness to understand client needs.
• Maintained cleanliness, hygiene and safety standards.
• Followed structured procedures and professional guidelines.
• Built rapport through patience, respect and compassionate interaction.

- Chose to transition from this role to pursue work aligned with community support and child-focused environments.

• Served as primary point of contact in a fast-paced, high volume environment requiring constant focus and emotional regulation.
• Practiced clear, respectful communication while taking and giving orders accurately.
• Maintained cleanliness, organization, and hygiene standards to ensure safe environment.
• Followed strict procedures, routines, and teamwork protocols.
• Demonstrated patience and professionalism with diverse individuals, including families and children.
• Developed strong time management, multitasking, and responsibility skills.

• Served as the primary face of the shift, managing customer interactions with professionalism and discretion.
• Handled cash transactions accurately while maintaining trust and confidentiality.
• Assisted individuals with questions, concerns, and a problem resolution in a calm and respectful manner.
• Communicated clearly with team members to ensure smooth operations.
• Followed strict policies, safety guidelines, and ethical standards.
• Demonstrated accountability, reliability, and emotional awareness in sensitive situations.

• Supervised and supported groups of children in a structured and safety-focused environment.
• Assisted with daily routines, transitions, and scheduled activities.
• Encouraged positive behavior, cooperation, and respectful peer interaction.
• Responded calmly to emotional and behavioral challenges using redirection and patience.
• Ensured child safety while following organizational rules and procedures.
• Observed individual needs and communicated to senior staff.