Rosetta Collins
Raytown,Missouri
Summary
I am seeking immediate employment that will utilize my previous administrative experience and customer service skills. Experienced with planning and executing efficient moves. Utilizes organizational and logistical skills to manage all aspects of relocations. Track record of ensuring client satisfaction through effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Military Move Coordinator
Cartwright Cos.
02.2024 - 08.2024
- Serve as liaison for service member, port personnel and vendors to ensure timely transport of household goods to meet deadline to new location
- Communicate with member via email, phone or text regarding arrangements
- Obtain vendors to pack and load military member’s goods
- Scheduled appointments with movers and service members
Patient Account Coordinator
Lincare Holdings
11.2020 - 11.2021
- Responsible for the quality batch and review of invoices resolving any discrepancies
- Investigate past due accounts or credits. Maintain updated invoice database
- Make collection calls to
- Responsible for reports of patient accounts and review of Electronic Medical Records
Personal Care Attendant
Self Employed
03.2016 - 05.2018
- Light housework, cooking, and serving meals
- Provide transportation to doctor appointments, and dispensed medications
- Engaged patient in activities, games and exercising
Patient Transition Specialist
Apria Healthcare
08.2013 - 07.2015
- Made outbound and received incoming calls regarding service and supplies for Continuous Positive airway pressure therapy (CPAP)
- Reviewed Electronic medical records from medical providers to insure eligibility
Consumer Affairs Representative
Interstate Brands
08.2004 - 05.2006
- Received incoming calls for complaints or general inquiries of product
- Replied to email inquiries from consumers and written inquiries
- Utilized office equipment including printers, copy machine and fax
Local Service Associate
A T & T
11.2000 - 01.2004
- Received incoming calls from customers regarding repair issues
- Entered data into computer using troubleshooting techniques to resolve issues
- Dispatched field technicians via computer or telephone
- Provided administrative support to supervisors (SSA)
- Provided helpdesk technical support for employees resetting id’s
- Primary contact for Union Representatives supplying employee records requests
- Facilitated new hire orientation classes
Education
Computer Programming courses
Electronics Institute of KC
01-1999
Courses toward Associates degree
Longview Community College
01-1993
GED -
Pioneer Career College
Kansas City, MO02-1987
Skills
- Proficient in Microsoft Office, Excel, Outlook, Access
- Excellent communication skills, both written and verbal
- Mature, dependable, team player
- Experience in scheduling, relocations and customer service skills
- Good time management and organizational skills
Timeline
Military Move Coordinator
Cartwright Cos.
02.2024 - 08.2024
Patient Account Coordinator
Lincare Holdings
11.2020 - 11.2021
Personal Care Attendant
Self Employed
03.2016 - 05.2018
Patient Transition Specialist
Apria Healthcare
08.2013 - 07.2015
Consumer Affairs Representative
Interstate Brands
08.2004 - 05.2006
Local Service Associate
A T & T
11.2000 - 01.2004
Courses toward Associates degree
Longview Community College
Computer Programming courses
Electronics Institute of KC
GED -
Pioneer Career College