Rosetta Davis
Walterboro,SC
Summary
Detail-oriented and organized professional seeking Customer Service Representative 2 position. Skilled in data entry, accounting and retail business practices where customer service experience is integral.
Overview
16
16
years of professional experience
Work History
Retail Team Member II
Palmetto Goodwill Services
07.2025 - Current
- Perform amazing customer experience to all customers both internally and externally.
- Streamline checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Ensure high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Enhance team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptlly.
Income Tax Specialist II
Intuit Turbo Tax
03.2014 - 09.2022
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Developed customized tax strategies to meet individual client needs and goals.
Account Specialist
Charlotte Metro Credit Union
05.2010 - 11.2013
- Received and processed bank deposits, loan payments and transfers in accordance with banking and FDIC regulations.
- Open and close customer accounts according to bank policies and regulations upholding credit union integrity and confidentiality both internal and externally.
- Process member loans, payments and status updates.
- Organized client files effectively, ensuring easy access to vital documentation when needed during the closing process.
- Ensured members account status was updated and members were informed of their standing within bank guidelines both verbally and in writing.
Education
Associate of Applied Science - Paralegal Studies
National Academy Paralegal Studies
South Orange, NJ05-2005
Skills
- Clerical and Administrative Support
- Strong communication and interpersonal skills
- Strong research skills
Timeline
Retail Team Member II
Palmetto Goodwill Services
07.2025 - Current
Income Tax Specialist II
Intuit Turbo Tax
03.2014 - 09.2022
Account Specialist
Charlotte Metro Credit Union
05.2010 - 11.2013
Associate of Applied Science - Paralegal Studies
National Academy Paralegal Studies