Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Rosetta Sharpe

Rock Hill

Summary

Dynamic professional with extensive experience in customer service, recruiting, leadership, poised to excel in this role. Expertise in team collaboration, conflict resolution, and performance improvement provides a strong foundation for success. A results-oriented mindset, combined with adaptability to evolving needs, enhances overall effectiveness. Recognized for reliability, exceptional communication skills, and a commitment to fostering a positive team environment.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

19
19
years of professional experience

Work History

Sales Support/Customer Service Manager

Elmeco
11.2025 - Current
  • Receive and process orders from customers, distributors and clients
  • Generate necessary accounting and shipping documentation necessary to fulfill the orders.
  • Respond in a timely manner to customers' inquiries.
  • Perform daily office tasks such as filing, maintaining records, posting, and other similar duties, using a computer and other word processors
  • Ensure compliance with established internal procedures
  • Perform a variety of complicated tasks and may direct and lead the work of others
  • Work closely with the Accounting Department and Warehouse Manager.
  • Review open invoice reports and follow up with a schedule of payments or adjustments.
  • Follow up on late accounts in a discreet and professional manner.
  • Assist comptroller with the year-end financial audit.
  • Maintain required records, reports, and files in an organized manner.
  • Perform other related duties as directed or as the situation dictates.
  • Provide support to other company departments: accounting, sales, warehouse and tech support, when needed

Press Operator

Shutterfly
04.2025 - 11.2025
  • Press Operator sets up, runs, and maintains machines printing of photos to create products, ensuring quality by loading materials, adjusting settings, monitoring runs, performing maintenance, and troubleshooting issues, all while adhering to strict safety protocols to produce consistent parts or printed materials efficiently.

Engineer Design Associate

KCI Technologies
12.2024 - 06.2025
  • Coordinated daily scheduling and timely execution of engineering and field tasks.
  • Supported Project Managers, Designers and more.
  • Communicated project updates between internal teams, designers, and external stakeholders.
  • Handled customer inquiries, conducted root cause research, and ensured timely resolution.
  • Assisted with work order reconciliation, cost tracking, timesheet accuracy, and billing.
  • Managed office operations including supply orders, mail distribution, and facility/security requests.
  • Work within Maximo and BOUD

Team Lead (Contract Position)

UPS Mail Innovations
08.2024 - 11.2024
  • Oversaw daily warehouse operations: shipping, receiving, inventory, returns, and safety checks.
  • Trained and supervised staff to ensure compliance with company procedures and safety standards.
  • Maintained a clean, organized warehouse and monitored supply levels.

Press Operator

Shutterfly
05.2024 - 07.2024
  • Operated and maintained digital printing presses including HP Indigo and Xerox iGen.
  • Performed preventive maintenance and troubleshooting to maintain print quality and uptime.
  • Managed press supplies and communicated equipment issues to supervisors.

Talent Acquisition Specialist

Leidos
11.2021 - 04.2024
  • Managed full cycle recruiting for technical roles across departments.
  • Used Workday to generate hiring reports, track candidate quality, and ensure data accuracy.
  • Conducted interviews and screenings in-person, by phone, and virtually.
  • Represented Leidos at job fairs, diversity conferences, and corporate recruiting events.

Talent Acquisition Specialist

Pike Corporation
06.2020 - 11.2021
  • Partnered with hiring managers to identify staffing needs and implement strategic hiring plans.
  • Managed the end-to-end recruitment process, tracking key metrics and agency utilization.
  • Maintained consistent communication on hiring progress and timelines.

Power Engineering Technologist

Pike Engineering
04.2017 - 05.2020
  • Created cost estimates using EES and SAP for 20+ utility engineering projects.
  • Designed and updated electrical layouts using AutoCAD, ArcGIS, MicroStation, and O Calc Pro.
  • Managed field data and client documentation, generating maps, diagrams, and permits.

Leasing & Property Manager

Kuester Management Group
04.2015 - 04.2017
  • Oversaw leasing operations and property management functions, achieving a 98% occupancy rate.
  • Supervised team of leasing agents and coordinated accounting and resident services.

Resident Services Specialist

Blue Ridge Companies
06.2007 - 04.2015
  • First point of contact for prospective and current residents.
  • Managed leasing paperwork, resident concerns, and payments.
  • Processed background checks and maintained accurate resident files.

Education

High School Diploma -

West Iredell High School
Statesville
09-1995

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused

Interests

Spending time with my family, reading, running and mountain bike riding at local trails

Timeline

Sales Support/Customer Service Manager

Elmeco
11.2025 - Current

Press Operator

Shutterfly
04.2025 - 11.2025

Engineer Design Associate

KCI Technologies
12.2024 - 06.2025

Team Lead (Contract Position)

UPS Mail Innovations
08.2024 - 11.2024

Press Operator

Shutterfly
05.2024 - 07.2024

Talent Acquisition Specialist

Leidos
11.2021 - 04.2024

Talent Acquisition Specialist

Pike Corporation
06.2020 - 11.2021

Power Engineering Technologist

Pike Engineering
04.2017 - 05.2020

Leasing & Property Manager

Kuester Management Group
04.2015 - 04.2017

Resident Services Specialist

Blue Ridge Companies
06.2007 - 04.2015

High School Diploma -

West Iredell High School

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