Keisha Walker
Atlanta,Ga
Summary
Extremely results-oriented and proactive in addressing and resolving inquiries. I'm dedicated to continuous process improvement in the face of rapidly evolving markets.
Overview
22
22
years of professional experience
Work History
Staffing Manager
Truist Community Corner
Atlanta, GA
03.2018 - Current
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Planned and prepared workflow schedules, delegating tasks for an 11 member team.
- Cultivated customer loyalty by training team members in industry-leading service standards.
Manager
Incite Wellness Chiropractic Spa
Atlanta, GA
01.2015 - 03.2018
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintain office services by organizing operations, procedures, and payroll
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Mortgage Loan Processor
Capital One Financial Corp
Plano, TX
11.2009 - 01.2015
- Cultivate and maintain relationships with borrowers and mortgage staff.
- Work closely with the operations staff, processors, underwriters, and closers to ensure the loan application is completed fully.
- Understanding of Fair Credit Reporting Act, Real Estate Settlement procedures, community reinvestment act, truth in lending laws, and analysis of credit history required.
- Created and completed loan submission packages.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Consumer Loan Officer
HSBC Finance Corporation
Lewisville, TX
11.2001 - 01.2008
- Perform credit and background checks.
- Verify income and employment.
- Obtain and verify proof of income documentation.
- Sell consumers loans.
- Make outbound and accept inbound calls.
- Ensure bank policies, required stipulations, and application guidelines comply.
- Predictive Dialer, Automatic call distribution Avaya, Voice over IP Phone.
Education
MBA - Business Administration
University of Phoenix
Dallas, TXBachelor of Science -
University of Phoenix
Dallas, TXAssociate of Arts -
North Centreal Texas College
Corinth, TXSkills
- Superior communications
- Analytical
- Clerical
- Credit
- Documentation
- Equity
- Organizing
- Policies
- Ethics
- Voice over IP
- Product and service knowledge
- Customer service-focused
- Reliable
- Excellent time management
- Friendly
- Sales expertise
Accomplishments
- Activities and skills Initiated cost saving ideas to enhance the certification process, annual Savings $40,000.
- Registration in the Nationwide Mortgage Licensing System.
- Team fun captain.
- Repeatedly commended for excellent customer service.
- Proficient in problem solving, Microsoft office, 10-key, predicative dialing, and bank policies.
Timeline
Staffing Manager
Truist Community Corner
03.2018 - Current
Manager
Incite Wellness Chiropractic Spa
01.2015 - 03.2018
Mortgage Loan Processor
Capital One Financial Corp
11.2009 - 01.2015
Consumer Loan Officer
HSBC Finance Corporation
11.2001 - 01.2008
MBA - Business Administration
University of Phoenix
Bachelor of Science -
University of Phoenix
Associate of Arts -
North Centreal Texas College