Rose Whitehead

• Conceptualize and design custom cakes and desserts, integrating artistic elements with baking techniques.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Manage customer orders, balancing artistic vision with customer preferences and expectations.
• Maintain a clean, organized work environment while ensuring compliance with health and safety standards.

Business Development and Operations:

• Played a pivotal role in converting a short bus into a fully operational mobile grooming salon.
• Oversaw the entire business setup, including financial aspects such as taxes and regulatory compliance.
• Ensured adherence to relevant laws, regulations, and industry standards.
• Spearheaded the development and implementation of strategic business plans to drive growth and profitability.

Client Services and Communication:

• Designed and launched a user-friendly website showcasing services and facilitating client scheduling based on location to optimize travel.
• Managed client communications to address inquiries, service details, and operational updates.
• Used strong interpersonal skills to engage with customers, assess their needs, and ensure high-quality service.

Team Leadership and Collaboration:

• Delegated tasks to staff, established priorities, and set clear goals to align with business objectives.
• Collaborated with co-owners on strategic decisions to support the company’s growth plan.

Efficiency and Innovation:

• Implemented process improvements to enhance efficiency, reduce costs, and improve service quality.
• Advanced the business through multiple transitions to maximize scalability and meet future demands.

Marketing and Customer Acquisition:

• Developed and executed marketing strategies to attract new customers and build brand awareness.

• Manage and fulfill online orders on platforms like Etsy, TikTok Shop, and Faire, ensuring timely delivery and customer satisfaction.
• Engage with customers through messaging, addressing inquiries and building long-term relationships.
• Oversee inventory management, ensuring stock levels align with sales forecasts and customer demand.
• Utilize social media platforms to connect with potential buyers, adding a creative element to customer outreach.

• Prepare and present artful, nourishing meals for wellness retreats of up to 40 attendees.
• Work with a diverse clientele, adapting meals to specific dietary needs, providing both creative presentation and nutrition.
• Serve as the main point of contact for culinary experiences, offering a high level of customer service and interpersonal communication.
• Collaborate with other staff members to ensure seamless event coordination.

• Managed, monitored, and maintained all kennels and provided experience care for animals in shelter
• In charge of scheduling all boarding appointments, and working with new clients including paperwork, admissions and processing payments
• Worked effectively in a team-based environment and aided in other capacities as needed
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with training new employees on proper animal handling procedures.
• Communicated effectively with customers regarding animal care instructions while they are away.

• Managed and trained 6-10 employees on a daily basis and ensured all expectations and goals were met
• Effectively marketed company's products and assisted with expansion of the business
• Maintained a positive work environment and flow while following state and company standards of food care
• Successfully handled customer calls, respond to inquiries, and resolved ordering conflicts
• Managed high-volume workload within a deadline-driven and fast-paced environment
• Sculpted 3-dimensional cakes and iced with fondant, wedding cake construction, decorated cut-out cookies
• Monitored inventory levels of tools, equipment, and supplies.
• Met daily production guidelines, working quickly and managing time to prepare desserts for sale daily.