Brian Hester
Shepherdsville,KY
Summary
Dedicated and results-oriented professional with over 12 years of experience in technology support and business management. Proven ability to diagnose and repair laptops as a Computer Repair Agent at Geek Squad and manage all aspects of a thriving seasonal fireworks business. Demonstrated strengths in customer service, problem-solving, and operational growth. Seeking to leverage my analytical and entrepreneurial expertise.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Hester's Fireworks
Shepherdsville, KY
07.2017 - Current
- Manage all aspects of the business, including inventory, sales, and customer service, for a seasonal fireworks retailer.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored competitor activities to stay informed of industry changes.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Built relationships with clients to better understand what products they want us to carry.
Computer Repair Technician
Geek Squad - Best Buy
Brooks, KY
04.2012 - Current
- Diagnose, repair, and troubleshoot a wide range of computer-related issues, specializing in laptops.
- Maintain high attention to detail when assessing and repairing devices, ensuring minimal error rates, and exceptional customer satisfaction.
- Self-motivated to meet and exceed departmental goals, demonstrating consistent achievement of performance metrics in a team-oriented environment.
Education
Some College (No Degree) - Information Technology
Sullivan University
Louisville, KY01-2015
High School Diploma -
North Bullitt High School
Shepherdsville05-2010
Skills
- Business operations leadership
- Sales oversight
- Negotiation
- Vendor relations
- Advanced Computer Repair
- Strong attention to detail
- proficient in Excel
References
References available upon request.
Timeline
Small Business Owner
Hester's Fireworks
07.2017 - Current
Computer Repair Technician
Geek Squad - Best Buy
04.2012 - Current
Some College (No Degree) - Information Technology
Sullivan University
High School Diploma -
North Bullitt High School
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