Rosey Lanese
Hollywood,FL
Summary
Results-driven operations and customer service professional with over 15 years of leadership experience managing daily operations, staff performance, and service delivery in high-volume environments. Proven ability to maintain compliance standards, pass multiple audits, and improve participation through strategic outreach and engagement. Strong background in facility oversight, team coordination, and customer relations. Actively seeking to join a professional team as a Property Manager or Assistant Property Manager, bringing organization, leadership, and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Independent Family Support & Care Coordination
Private Family Care
Hollywood, Florida
05.2022 - Current
- Provided structured support and daily coordination for family needs, including scheduling, organization, and resource management
- Maintained a high level of responsibility, discretion, and time management
- Strengthened communication, problem-solving, and adaptability skills in a dynamic environment
- Provided professional explanation of experience gap
Cafeteria Manager (Operations Leadership Role)
Broward County School Board
Fort Lauderdale, Florida
08.1991 - 07.2022
- Increased participation from approximately 20% to over 90% through creative outreach and engagement strategies
- Directed daily operations of a high-volume facility serving students, faculty, and staff
- Supervised and trained team members, ensuring consistent performance and adherence to service standards
- Managed inventory, controlled costs, and ensured efficient allocation of resources
- Ensured compliance with operational policies, successfully passing multiple audits
- Coordinated schedules and workflows to streamline daily operations and enhance service delivery
- Resolved customer concerns promptly, maintaining a positive and professional environment
- Maintained a clean, organized, and welcoming facility aligned with safety and operational standards
Education
Associate of Arts - Liberal Arts & Humanities
Broward College
Fort Lauderdale, FL12-2024
Skills
- Property & Facility Operations
- Customer / Tenant Relations
- Staff Leadership & Team Development
- Budget Awareness & Cost Control
- Compliance & Audit Readiness
- Conflict Resolution & Problem Solving
- Scheduling & Daily Operations
- Administrative Coordination
- Inventory & Resource Management
- Service Excellence & Communication
Accomplishments
Professional Affiliations & Community Involvement
Volunteer, Dream Catchers for the Soul
Supported community outreach initiatives and contributed to programs focused on emotional and personal well-being
Volunteer, Joyful Heart
Assisted with activities supporting children on the autism spectrum, demonstrating patience, compassion, and strong interpersonal skills
Member, Toastmasters International
Developed public speaking, leadership, and communication skills
Community Volunteer / Teacher, Baháʼí Faith
Facilitated group discussions and supported community-based learning
Participant, United States Bowling Congress
Active in organized league participation demonstrating teamwork and consistency
Recreational Athlete, Pickleball
Engaged in regular physical activity promoting teamwork and social interaction
Volunteer, Dream Catchers for the Soul
Supported community outreach initiatives and contributed to programs focused on emotional and personal well-being
Volunteer, Joyful Heart
Assisted with activities supporting children on the autism spectrum, demonstrating patience, compassion, and strong interpersonal skills
Member, Toastmasters International
Developed public speaking, leadership, and communication skills
Community Volunteer / Teacher, Baháʼí Faith
Facilitated group discussions and supported community-based learning
Participant, United States Bowling Congress
Active in organized league participation demonstrating teamwork and consistency
Recreational Athlete, Pickleball
Engaged in regular physical activity promoting teamwork and social interaction
Timeline
Independent Family Support & Care Coordination
Private Family Care
05.2022 - Current
Cafeteria Manager (Operations Leadership Role)
Broward County School Board
08.1991 - 07.2022
Associate of Arts - Liberal Arts & Humanities
Broward College