Rosha Chowdhury

Ensures claim forms are properly completed and timely, that eligibility status is current, and supporting documentation is appropriate.

Identifies potential issues such as self-employment, Able and Available, training or school changes, or partial versus total employment status, that may impact benefit eligibility.

Initiates actions to resolve issues and refers claims needing additional review or adjudication to the appropriate Customer Contact Center or agency unit.

Ensures UI claims are thoroughly reviewed and processed.

Reviews processes, performances, and case loads, and recommends performance improvement strategies.

Maintains current knowledge of and completes mandatory training related to applicable laws, regulations, Department of Labor (DOL) standards, and agency procedures.

• Improve success of program by making proactive adjustments to operations.
• Gather information and entered details into computer tracking spreadsheets, documents and databases.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Organized, sorted and checked input data against original documents.

• Maintained and updated documents, such as municipal codes or city charters.
• Responded to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
• Prepared budgets, reviewed expenditures and general budget administration.

• Tracked and analyzed web analytics to recommend proactive adjustments to marketing strategies.
• Wrote grant applications for awards up to $1.2 million.