Troy Chambers
Philadelphia,PA
Summary
Accomplished Human Resources Professional with a proven track record at Robert Half Recruiters & Employment Agency, enhancing operational efficiency and employee satisfaction. Expert in talent acquisition and onboarding processes, recognized for exceptional problem-solving skills and customer service. Skilled in HRIS systems and fostering employee engagement, significantly improving recruitment and retention strategies.
Overview
8
8
years of professional experience
Work History
Human Resources Representative
Robert Half Recruiters & Employment Agency
Philadelphia, PA
11.2023 - Current
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Supported employees with retirement inquiries by guiding the process and answering questions.
- Recognized by management for providing exceptional customer service, professional expertise, and resourcefulness.
- Utilized various CRM tools to track ticket requests, document progress updates, and maintain records of completed tasks.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
- Responsible for handling escalated inquiries, interpreting policies and guidelines, and addressing advanced payroll and taxation issues.
Onboarding Center Specialist
University of Pennsylvania
Philadelphia, PA
07.2022 - 10.2023
- Completed Section 2 of Form I-9, verified supporting documents, and updated work authorizations in Workday.
- Monitored employee and student satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with various schools and departments to streamline hiring and onboarding processes.
- Evaluated existing onboarding processes regularly in order to identify areas for improvement.
COVID-19 Hotline Intake Coordinator/Human Resources Coordinator
PeopleShare
West Chester, PA
02.2020 - 07.2022
- Answered live incoming calls and resolved voicemail messages for Qurate Retail Group's COVID hotline.
- Educated callers on COVID policies, following strict CDC guidelines.
- Accurately documented callers' demographic information and call details in the QuickBase Intake Form.
- Processed emergency payments for team members.
- Conducted new hire orientations, and completed all aspects of the onboarding process.
- Performed talent acquisition activities such as resume and phone screens, conducted candidate interviews, and recommended the final selection of candidates.
Human Resources Generalist
Aspire Staffing
Fort Washington, PA
01.2017 - 02.2020
- Maintained all personnel files, ensuring the accuracy of active, terminated files, and records.
- Conducted employee hiring and exit interviews.
- Responsible for administrative duties that included copying, filing, posting notices, scanning, and faxing.
- Provided coaching and guidance to Associates and Supervisors regarding policy and procedure.
- Supported hiring managers and talent acquisition teams completed new orientations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
Education
Sales & Service Training Program -
West Philadelphia Skills Initiative
Philadelphia, PA01.2017
English Education -
Lincoln University of PA
Lincoln University, PA01.2005
Skills
- Talent acquisition
- Records management
- Employee engagement
- Exit interviews
- HRIS systems
- Off-boarding
- Interviewing expertise
- Onboarding processes
- New employee orientations
- Human resources
Timeline
Human Resources Representative
Robert Half Recruiters & Employment Agency
11.2023 - Current
Onboarding Center Specialist
University of Pennsylvania
07.2022 - 10.2023
COVID-19 Hotline Intake Coordinator/Human Resources Coordinator
PeopleShare
02.2020 - 07.2022
Human Resources Generalist
Aspire Staffing
01.2017 - 02.2020
Sales & Service Training Program -
West Philadelphia Skills Initiative
English Education -
Lincoln University of PA
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