Roshan Mathew
Cooper City,FL
Summary
Maintaining large datasets and entering information with clarity and efficiency. Dedicated contributor to efficiently organizing data and analyzing trends for use in reports and publications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Arterial Operator
Iteris
12.2024 - Current
- Operated advanced traffic management systems to optimize flow and reduce congestion.
- Monitored real-time data to identify system anomalies and implement corrective measures.
- Trained new operators on system protocols and operational best practices for improved team performance.
- Conducted regular maintenance checks on equipment to ensure optimal performance and safety compliance.
- Developed process improvement initiatives that streamlined operations and reduced downtime significantly.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Help Desk Agent
Ernst & Young
01.2023 - 12.2024
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
- Reduced ticket resolution time with thorough troubleshooting and clear communication.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and quickly troubleshot errors.
Data Entry Auditor
Bosch
01.2021 - 12.2022
- Created spreadsheets for more efficient recordkeeping.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Built and maintained tracking databases for variety of measuring aspects.
- Analyzed current data records to provide detailed reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Data Entry Clerk/Customer Service Coordinator
Teleperformance USA
01.2020 - 12.2020
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Data Entry Clerk
Memorial Hospital Pembroke
07.2018 - 01.2020
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Conducted audits of existing data entry processes.
Education
Bachelor of Science - Sports Management
Florida International University
Miami, FL12-2019
Associate of Arts - Biology
Broward College
Davie, FL05-2017
Skills
- Desktop Support
- Customer Service Orientation
- Microsoft Office Specialist (MOS) Expert
- Windows 10
- Microsoft Outlook
- Call Center Operations
- Ticket Support System Management
- Help Desk Support
- Purchasing processes
Timeline
Arterial Operator
Iteris
12.2024 - Current
Help Desk Agent
Ernst & Young
01.2023 - 12.2024
Data Entry Auditor
Bosch
01.2021 - 12.2022
Data Entry Clerk/Customer Service Coordinator
Teleperformance USA
01.2020 - 12.2020
Data Entry Clerk
Memorial Hospital Pembroke
07.2018 - 01.2020
Bachelor of Science - Sports Management
Florida International University
Associate of Arts - Biology
Broward College