Roshanda Rolack
Memphis,TN
Summary
Dynamic Claims Assistant and Adjuster with a proven track record at State Farm, enhancing customer satisfaction through empathetic service and efficient claims processing. Excelled in leveraging Microsoft Office and claim investigation skills to streamline operations. Known for exceptional organizational abilities and fostering client trust, significantly contributing to project success.
Overview
2
2
years of professional experience
Work History
Claims Assistant
State Farm
03.2023 - 01.2024
- Prepared files, letters and notices.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Claims Adjuster
State Farm
02.2022 - 01.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Human Resources Development
Southwest Community College
Memphis, TN12.1998
Diploma -
Pulaski High School
Milwaukee, WI05.1989
Skills
- Claims Processing
- Microsoft Office
- Claim investigation
- Data Entry
- Processing mail
- Insurance knowledge
Timeline
Claims Assistant
State Farm
03.2023 - 01.2024
Claims Adjuster
State Farm
02.2022 - 01.2024
Human Resources Development
Southwest Community College
Diploma -
Pulaski High School
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