Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshandwa Draper

Detroit,ME

Summary

Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs.

Overview

17
17
years of professional experience

Work History

Behavioral Health Specialist Supervisor

Detroit Behavioral Institute
Detroit, MI
01.2015 - 07.2022
    • Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
    • Conducted and interacted with clients in both individual and group counseling settings.
    • Provided individualized care and treatment consistent with age and developmental needs of each patient.
    • Supervised student behavior during daily academic routines to secure safety of students and staff.
    • Oversaw proactive crisis intervention training for campus employees.
    • Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
    • Worked closely with adults and children in community settings, at residential facilities and within homes.
    • Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 75 students.
    • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
    • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
    • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
    • Encouraged patients to discuss experiences in group and individual settings.
    • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Sales Manager

Payless ShoeSource Inc.
Southfield, MI
01.2005 - 01.2014
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Trained and mentored 20 employees to grow sales market and increase customer satisfaction.
  • Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
  • Reviewed and analyzed operational records and reports to project sales and determine profitability.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Associate of Arts - Social Work

Wayne County Community College District
Detroit, MI
06.2015

Skills

  • Behavioral Intervention Plans (BIP)
  • Emotional Support
  • Active Learning
  • Identifying Client Goals
  • Therapeutic Exercise
  • Recommending Resources
  • Student Rapport-Building
  • Supporting Daily Living Needs
  • Behavioral health services

Timeline

Behavioral Health Specialist Supervisor

Detroit Behavioral Institute
01.2015 - 07.2022

Sales Manager

Payless ShoeSource Inc.
01.2005 - 01.2014

Associate of Arts - Social Work

Wayne County Community College District

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Roshandwa Draper