Roshane Walcott
Pigeon Forge,TN
Summary
MAIN OBJECTIVE To work in a fast-paced environment where my skills will prove an asset while I overcome challenges and grow as a professional. CAREER HIGHLIGHTS - Instrumental in recipe development leading to permanent additions to organization's menu. - Provided outstanding customer service leading to increase in revenue for organization.
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying ways and needs to develop and deliver creative solutions.
Energetic professional with over 9 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Team Member
Buc-ee's
Kodak, TN
08.2023 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
International Flight Attendant
Spirit Airlines Inc.
Dania beach , Fl
10.2023 - 12.2025
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Team Member
Stake N Shake
Sevierville, TN
01.2021 - 06.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Front Desk Receptionist
Best Western Hotel
Pigeon Forge, TN
10.2021 - 06.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
CHEF & CASHIER
Kukup Kreations
Jamaica
06.2018 - 06.2019
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
kitchen supervisor
Island Grill Jamaica
Jamaica
01.2016 - 07.2018
- Until permanent incumbent was hired
- Assisted in the standardization of customer receipts
- Assisted in payroll services including calculating pay slips and managing shift system
- Performed chef and wait staff duties.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
TEAM MEMBER
Chilitos JaMexican Restaurant
01.2015 - 01.2018
- Managed and prepared all done-to-order services while organization stood as canteen concessionaire
- Managed day to day activities at concessionaire location including balancing daily revenue, managing customer queries and complaints and inventory
- COOK & TEAM MEMBER - performed standard duties as cook
- SUMMER INTERNSHIP - performed data entry and filing as main duties.
Education
Certification in Food and Beverage -
CARIBBEAN INSTITUTE OF HOSPITALITY
01.2017
CSEC Subjects, 1 City and Guilds Certification -
PEMBROKE HALL HIGH SCHOOL
01.2014
Certification in Culinary Arts -
City and Guilds -
Skills
- Highly skilled in preparation of various cuisines including Jamaican
- Mexican and Italian
- Works well under pressure
- Maintains a high level of customer service at all times
- Performance Monitoring
- Performance Improvement
- Team Supervision
- Mentoring
- Cash Handling
- Staff Training
Timeline
International Flight Attendant
Spirit Airlines Inc.
10.2023 - 12.2025
Team Member
Buc-ee's
08.2023 - Current
Front Desk Receptionist
Best Western Hotel
10.2021 - 06.2022
Team Member
Stake N Shake
01.2021 - 06.2023
CHEF & CASHIER
Kukup Kreations
06.2018 - 06.2019
kitchen supervisor
Island Grill Jamaica
01.2016 - 07.2018
TEAM MEMBER
Chilitos JaMexican Restaurant
01.2015 - 01.2018
Certification in Food and Beverage -
CARIBBEAN INSTITUTE OF HOSPITALITY
CSEC Subjects, 1 City and Guilds Certification -
PEMBROKE HALL HIGH SCHOOL