ROSHAWN Cook
Lansing,MI
Summary
Dynamic Customer Service Representative with proven expertise at Meijer, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in critical thinking and data entry, I effectively managed escalated calls, ensuring satisfactory outcomes for clients and the company. Committed to building strong relationships and improving customer experiences.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Meijer
Monroe, MI
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Better Living Now Pharmacy
Long Island, Ny
2014 - 2018
Inbound/ Outbound call center
Updating customers on there orders
Advising patient on using there diabetes equipment
Up sales on new units to better life living
Checking insurances to cover effective costs
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
Meijer
08.2018 - Current
Customer Service Representative
Better Living Now Pharmacy
2014 - 2018