ROSHAWNDA BURKS
OWENS CROSS ROADS,AL
Summary
Dynamic DME Representative with nearly 12 years of experience excelling in customer service and patient education. Recognized for building strong relationships and delivering exceptional service, ensuring optimal patient outcomes and loyalty. Current student, pursuing a Bachelors in Science, is highly motivated, outgoing, and motivated for success.
Overview
10
10
years of professional experience
Work History
DME Representative
The Orthopedic Center
Huntsville, Alabama
03.2020 - Current
- Demonstrated and educated patients on the proper application and removal of medical devices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Greeted customers and responded to inquiries in a timely manner.
- Tracked inventory levels and ordered supplies as needed.
- Identified needs of customers promptly and efficiently.
Representative/Sales Distributor
ORTHOFIX, LLC
Lewisville, TX
02.2015 - 02.2020
- Provided customer service by answering product and service related questions.
- Tracked inventory levels and ordered supplies as needed.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
- Identified needs of customers promptly and efficiently.
- Obtained receipts or signatures for delivered goods.
- Educated patients on properly donning and doffing of prefabricated bracing (Osteogenesis Cervical and Spinal Bone Growth Stimulators
Education
Bachelor of Science - Individualized Degree Plan
Athens State University
Athens, AL07-2025
Associate of Science - Orthopaedic Technology
Virginia College
Birmingham, AL09-2008
Skills
- Customer service
- Patient education
- Attention to detail
- Data entry proficiency
- Multitasking
- Prompt and professional
- Organized and adaptive team player
- Friendly and positive
- Nearly 12 years of cervical and spinal bracing experience and knowledge
- Inventory control familiarity
Timeline
DME Representative
The Orthopedic Center
03.2020 - Current
Representative/Sales Distributor
ORTHOFIX, LLC
02.2015 - 02.2020
Bachelor of Science - Individualized Degree Plan
Athens State University
Associate of Science - Orthopaedic Technology
Virginia College
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