Roshawndra Bright
Frisco,TX
Summary
Driven by results, I leveraged IT infrastructure management and collaborative problem-solving skills at Alorica to enhance server reliability and performance. Specializing in hardware installation and network configuration, I significantly improved system functionality, demonstrating a proven track record of technical proficiency and teamwork in fast-paced environments. Experienced with server installation, configuration, and maintenance. Utilizes advanced troubleshooting techniques to ensure minimal downtime. Strong understanding of network protocols and hardware management.
Overview
5
5
years of professional experience
Work History
Server Technician
Alorica
Tyler, TX
08.2021 - 08.2024
- Diagnose, troubleshoot, and resolve hardware and software issues on Linux servers.
- Perform repairs and replacements of faulty server components, including CPUs, memory modules, hard drives, and network cards.
- Collaborate with other IT teams to resolve complex server issues and implement effective solutions.
- Conducting routine maintenance to ensure peak server performance.
- Document all symptoms, test results, and parts replaced in shop floor tool.
- Collaborating closely with cross-functional teams to address server-related challenges.
- Implementing best practices for server security and reliability.
IT Support Specialist
Apple
Remote
10.2019 - 08.2021
- Manage and maintain Toast POS databases for multiple restaurant concepts.
- Monitor system performance and ensure optimal functionality.
- Handle personnel updates for IT systems, including onboarding and removal.
- Assist with adding vendors and products to the inventory system.
- Provide support for point-of-sale (POS) systems and troubleshooting.
- Offer technical support to office staff, remote users, and locations nationwide.
- Advise on the best IT solutions and tools for company needs.
- Provide training and support for systems and applications.
- Install, configure, and maintain software and hardware systems.
- Perform troubleshooting, repairs, and data recovery as needed.
- Help manage software licenses and maintain an upgrade schedule
Education
Associate Of Science -
Eastfield College
Mesquite, TXSkills
- Active Directory Management
- IT Infrastructure Management
- Network configuration
- Hardware Installation
Timeline
Server Technician
Alorica
08.2021 - 08.2024
IT Support Specialist
Apple
10.2019 - 08.2021
Associate Of Science -
Eastfield College