Roshelle Belcher
Waterloo,IA
Summary
Dynamic and compassionate professional with extensive experience in healthcare and support roles, notably at REM Iowa Community Service. Expert in medication management and client support, blending first aid and safety skills with empathetic caregiving. Proven track record in improving patient care and efficiency. Excel in team collaboration and individualized support planning, ensuring high-quality service delivery.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
REM Iowa Community Service
10.2022 - Current
Assisted with daily care, medication management, and coordinating doctor appointments for residents.
Receptionist Specialty Care
Mercy One Medical Center
06.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Graduate Certificate - Front Desk Patient Access
12.2023
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
- Goal setting
- Team collaboration
- Social skills development
- Recreational activities
- Progress documentation
- Individualized support planning
- Patient assessments
- Safety monitoring
- Medical records management
- Care plan management
- Community integration
- Indirect patient care
- Patient education
- Nutrition
- Care delivery
- EMR / EHR
- Report generation
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Positive reinforcement
- Life skills training
- Record keeping
- De-escalation techniques
- Mobility assistance
- Self-care promotion
- Report writing
- Emotional intelligence
- First aid and CPR
- Hygiene assistance
- Client safety and first aid
- Charting and documentation
- Community integration support
- Health services
- Quality program protocols
- Healthcare
- Personal care assistance
- Infection control procedures
- Adaptive equipment use
- Community activities
- Wellness and nutrition knowledge
- State regulations
- CPR certification
- Fast learner
- Critical thinking
- First aid certification
- Documentation and recordkeeping
- Medication management
- Cooking meals
- Certified in CPR/AED
- Vitals monitoring and documentation
- Decision-making
- Housekeeping
Timeline
Direct Support Professional - REM Iowa Community Service
10.2022 - Current
Receptionist Specialty Care - Mercy One Medical Center
06.2022 - 07.2024
Hawkeye Community College - Graduate Certificate, Front Desk Patient Access
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