Roshelle S. Guthrie-Harvey
Albany,NY
Summary
To become a valuable member of a reputable organization through hard work, determination and the utilization of my skills knowledge and attitude.
Overview
15
15
years of professional experience
Work History
Legal Secretary
H.M.MILLERLAW
Negril, Jamaica
04.2022 - 12.2024
- Arranged case files and maintained records and notebooks.
- Opened new client files and new matters in CMS.
- Coordinated and scheduled meetings and telephone conferences.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
Clerical Assistant (Volunteer)
West End Infant School
Negril, Jamaica
06.2019 - 09.2019
- Entered data into computer systems accurately and efficiently.
- Maintained confidentiality of sensitive client information at all times.
- Reviewed and approved vendor invoices.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained front desk to provide positive first impression.
Receptionist/ Spa Supervisor
Renova Spa- Riu Palace Tropical Bay
Negril, Jamaica
07.2014 - 10.2017
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Calculating and distributing employee paychecks
Receptionist /Cashier
Kuyaba Negril
Negril, Jamaica
01.2011 - 01.2013
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Investigated and analyzed client complaints to identify and resolve issues.
Cashier / Secretary
Angela’s Italian Restaurant- Bar B Barn Beach Resort
Negril, Jamaica
01.2010 - 09.2010
- Used suggestive selling techniques to promote add-on sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
NVQJ Certification - Front Office Operations
Kenilworth HEART Academy
Sandy Bay, Hanover, Jamaica12.2009
Caribbean Examination Council Subjects - English Language, Principles of Accounts, Mathematics, Social Studies, Integrated Science, Principles of Business
Ruseas High School
Lucea, Hanover, Jamaica01.2007
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Exceptional communication skills
- Document filing
- Phone etiquette
Accomplishments
- Trainee of the Month, 04/01/09, Kenilworth HEART Academy
- Team Jamaica Certificate, Kenilworth HEART Academy
- Best Presenter, Kenilworth HEART Academy
- NCTVET Certificate, Kenilworth HEART Academy
- NCTVET Statement of Competence, Kenilworth HEART Academy
- Customer Service and Basic Sales Training Certificate, Renova Spa
- Professional Development Workshop Certificate, West End Infant School
References
- Mrs. Heatha M Miller- Bennett, Attorney-at-law, H.M.MILLERLAW (876-358-6445)
- Mrs Tafarie Grant- Whyte, Early Childhood Development Officer, (876) 328-2726
- Mrs Sherida Malcolm, Principal, West End Infant School, (876) 392-1501
Timeline
Legal Secretary
H.M.MILLERLAW
04.2022 - 12.2024
Clerical Assistant (Volunteer)
West End Infant School
06.2019 - 09.2019
Receptionist/ Spa Supervisor
Renova Spa- Riu Palace Tropical Bay
07.2014 - 10.2017
Receptionist /Cashier
Kuyaba Negril
01.2011 - 01.2013
Cashier / Secretary
Angela’s Italian Restaurant- Bar B Barn Beach Resort
01.2010 - 09.2010
NVQJ Certification - Front Office Operations
Kenilworth HEART Academy
Caribbean Examination Council Subjects - English Language, Principles of Accounts, Mathematics, Social Studies, Integrated Science, Principles of Business
Ruseas High School