React
Roshen Abraham
IT Support Student Supervisor | Front-End Developer
Laurel,MD
Summary
Goal-oriented IT Support Manager and Front-End Developer dedicated to strengthening administrative operations to streamline costs and enhance procedures. Ready to cultivate long-lasting relationships with staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
1
1
Certification
5
5
years of post-secondary education
4
4
years of professional experience
Work History
IT Support Student Manager
Terrapin Tech, Department Of IT At UMD
College Park, MD
06.2020 - Current
- Supervise over 30 representatives who interact with customers to provide software and hardware support
- Manage employee hiring, training, and development
- Coordinate employee performance evaluations, develop plans of improvement, and enforced employee probations/terminations
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
- Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.
Front-End Developer
Memley
College Park, MD
03.2020 - Current
- Implemented user interfaces for a React Native-based mobile application and a React-based web application
- Incorporated AWS to provide seamless customer data interaction as well as to ensure security Application testing on mobile phones/tablets using both
- Pinpointed user experience issues to devise targeted suggestions for improving user experience.
- Collaborated with in-house web designers to create sleek and innovative UI design.
Student Technician
Terrapin Tech, Department Of IT At UMD
College Park, MD
08.2018 - 06.2020
- Provided face-to-face assistance to customers
- Diagnosed and solved any software or network issues
- Repaired and installed computer hardware for Apple products
- Utilized ServiceNow to monitor, correct, and respond to tickets from customers and solve departmental issues
Education
Bachelor of Science - Computer Engineering
University of Maryland - College Park
College Park, MD 08.2017 - 05.2022
Skills
Project Management
Hardware and software installation
Web application development
Mobile application development
Help desk support
Customer service
Technical Writing
Software
React Native
Python
MATLAB
C
Certification
Apple Certified Mac Technician (ACMT)
Timeline
IT Support Student Manager
Terrapin Tech, Department Of IT At UMD
06.2020 - Current
Front-End Developer
Memley
03.2020 - Current
Apple Certified Mac Technician (ACMT)
09-2019
Student Technician
Terrapin Tech, Department Of IT At UMD
08.2018 - 06.2020
Bachelor of Science - Computer Engineering
University of Maryland - College Park
08.2017 - 05.2022