Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Roshida Thomas
Communications Specialist
Bowie,MD
Work Preference
Summary
Results-oriented Communication Specialist experienced in crafting impactful messaging and enhancing internal communications. Led project management and team collaboration to drive customer satisfaction through strategic initiatives and event coordination. Skilled in Microsoft Office and copyediting, ensuring clarity and precision in communications.
Overview
24
24
years of professional experience
Work History
Communication Specialist, NB-IV
Office of the Comptroller of the Currency
10.2022 - Current
- Works effectively with a variety of people by demonstrating respect in interactions, encouraging cooperation and trust among team members, seeking input from others, and incorporating their perspectives, and helping others when needed.
- Interacts with peers, supervisors, and stakeholders from all backgrounds and with differing perspectives in a courteous and professional manner.
- Prioritizes tasks, plans work, and utilize time and resources efficiently and effectively to complete assignments within established timeframes.
- Managed OCFO department communications by creating and updating web page content, talking points, feature boxes, and PowerPoint presentations to ensure clear messaging.
- Conducted monthly meetings with each OCFO unit to communicate updates on initiatives, fostering collaboration and alignment within the department.
- Independently identifies, prioritizes, and completes routine and non-routine work ahead of or within the established timeframe.
- Develop contingency plans to address potentially challenging situations and setbacks, seeking input as needed.
- Provides timely, specific, and constructive feedback that helps team members improve the quality of their work and develop new skills.
- Independently prepiss written materials that are organized; synthesizes information from multiple sources; has an appropriate style and tone; are supported by facts, data, or relevant evidence; and contains proper spelling and grammar.
- Reviewed communications and provided constructive feedback that improved clarity and enhanced overall communication effectiveness.
- Handled FOIA requests for the Office of Management department, Administrative Operations, Information Technology Services, Human Capital, and Public Affairs.
- Coordinated the Front Office of Management (OM) Speaking Engagements itinerary for the Senior Executive and Senior Advisors of OM for external conferences.
Front Office of Management Communication Specialist/Technical Assistant, NB-IV
Office of the Comptroller of the Currency
02.2021 - 10.2022
- Developed and implemented OM communication strategy processes, and activities that standardized and continued to improve OM’s customer service delivery and drive customer satisfaction.
- Evaluated strategies and provided technical expertise to OM business units related to specific communication needs to devise and execute employee focused communication plans in support of OM programs and activities targeting internal OM and broad OCC-wide audiences.
- Acted as an OM liaison with the Office of Public Affairs regarding internal and external communications products, plans, and initiatives.
- Provided technical counsel and expertise to OM staff and management on communication, marketing, and customer relations principles and methods.
- Recommended communications strategies and tools to OM business unit officials to enhance effectiveness of existing and new OM materials and products.
- Conducted research, wrote, and edited a wide variety of materials for distribution and presentation to identified audiences.
- Developed and disseminated informational materials on OM programs, initiatives, projects, and areas of interest to targeted audiences.
- Acted as technical adviser to management in a variety of matters relating to planning activities and developing, implementing, updating, and/or monitoring OM information for publication in various media to include OCCnet pages, OCC.gov pages, What’s New at the OCC, What's New at HQ, and SuperVisions.
- Reviewed and edited OM content for digital communication platforms and OM communication products.
- Advised on appropriate audience, communications timing, marketing, phasing, and approach.
- Managed partnerships with OM project leads to identify, coordinate, and execute effective communications activities at key milestones throughout project lifecycles.
- Maintains awareness of the status and progress of key OM initiatives and builds/adjusts communications plans and strategies accordingly.
- Worked with others to organize and oversee communications events and activities, including coordinating the staging of Headquarters-based meetings and events with OCC officials for various OM programs.
- Used various computer software programs to produce spreadsheets, reports, surveys, and forms.
Technical Assistant, NB-IV
Office of the Comptroller of the Currency
04.2018 - 02.2021
- Provided analytical, research, and technical support to the Examiner Development Committee (EDC) by performing data retrieval, data analysis, and data mapping; creating or modifying databases; and preparing monthly reports and charts.
- Developed agendas, scheduled speakers, organized logistics, coordinated travel arrangements, and contributed content for agency career forums and experienced hire orientations.
- Assisted UCE Coordinator in monitoring examiner certification program by managing test preparation tasks and processing certificates.
- Support Senior Advisor with coordinating activities for the Examiner Development Committee (EDC).
- Worked closely with staff members in the unit by assisting with completing projects, tasks, and assignments that directly impact the accomplishment and performance of unit’s goals and objectives.
- Gathered and compiled data to prepare routine, periodic, and special management and tracking reports.
- Researched and prepared response to requests for information.
- Developed the Examiner Development Committee SharePoint site to facilitate document sharing and collaboration.
- Scheduled and organized interviews for candidates in the Exam/Examiner Department to ensure timely recruitment.
- Created surveys for the Training Team Liaisons to complete for data report purpose.
- Delivered quality assurance programs for bank and non-bank supervision to ensure compliance and operational effectiveness.
Public Affairs Specialist (Internal Communication), NB-IV
Office of the Comptroller of the Currency
12.2020 - 02.2021
- Written and edited news releases, talking points, articles, fact sheets, and other material for distribution internally and externally to OCC.
- Developed and implemented communication plans that enhanced internal communications and increased employee engagement.
- Proposed and created employee messages, talking points, and various materials (intranet content, newsletters, digital signage, brochures, pamphlets, etc.) to strengthen understanding and support for agency mission, strategy, priorities, and activities.
- Written messages on behalf of the Comptroller for the Headquarters OCCnet.
- Planned and coordinated meetings and events with OCC officials for news media interviews.
- Researched, developed, and pitched story ideas to media representatives.
- Coordinated the posting of news releases to OCC Web sites, e-mail distribution lists, and news release distribution services.
Project Analyst, NB-IV
Office of the Comptroller of the Currency
03.2020 - 06.2020
- Managed resources and assignment responsibilities to accomplish milestones and meet deadlines.
- Prepared detailed action plans and schedules for program phases, aligning them with service goals, timelines, and policies.
- Provided critical project information and/or deliverables to key stakeholders.
- Planned and organized activities, prioritizing tasks to effectively achieve objectives.
- Performed detailed analysis to identify discrepancies in processes or data.
- Analyzed operations to discover potential areas for resource consolidation.
- Developed initial recommendations based on thorough research and analysis findings.
- Single supervisory platform that provides data, information, and analytics to make better decisions, in near real-time, to support the mission of the agency (safety and soundness).
Administrative Assistant, NB-IV
Office of the Comptroller of the Currency
10.2008 - 04.2018
- Functioned as the liaison to the Deputy Comptroller of Credit Risk and Deputy Comptroller of Supervision Risk Management (SRM).
- Pulled reports from the Comptroller Policy Log and report and any new updates to the Deputy Comptroller of Credit Risk.
- Attended National Risk Committee Meetings headed by SRM’s Deputy Comptroller.
- Coordinated logistics and scheduling for National Risk Committee Quarterly Meetings, enhancing collaboration among key stakeholders.
- Reviewed all borders for the Deputy Comptrollers and summarized the key details of each border.
- Functioned as a focal point during the implementation of new major software in the OCC and shared technical information.
- Organized and implemented programs (e.g., financial management, staffing/FTE/workforce planning, personnel management processes, office space requirements, information technology planning, and performance/operational metrics).
- Generated graphics, charts, and documents using advanced software applications for staff.
- Maintained Senior Deputy Comptroller of Chief National Bank Examiner, Deputy Comptroller of Supervision Risk Management, Deputy Comptroller of Credit Risk, and Directors of Retail and Commercial Credit calendars in a timely manner.
- Planned meetings and provided conference rooms for events and meetings.
- Prepared and arranged Domestic and Foreign Travel for Deputy Comptrollers.
- Complied with information and physical security policies and procedures. This included accountability for physically securing and protecting assigned OCC equipment and physically and electronically securing and personally identifiable information and/or sensitive bank data in my possession.
- Oversaw the Fiscal Year Budget for the Deputy Comptroller Risk Credit and Deputy Comptroller Supervision Risk Management Offices.
- Formulated and analyzed policy and operating procedures for program evaluation; establish and maintained monitoring practices to identify budget variances; interpret OCC policies; and established controls for assessing program effectiveness.
- Enhanced unit’s prioritization and allocation of resources to areas of greatest need and risk.
- Supervision Strategic Initiative: Supervising optimizing our supervision of banks and federal savings associations.
- Contributed to the overall effectiveness of the units SRM and Credit Risk and support organizational efficiency and ethical behavior.
- Fostered team working relationships with CNBE and other CBS support staff to provide back-up telephone coverage, identify and resolve calendar changes or conflicts, and to ensure any pre-meeting materials are obtained and circulated in advance of meetings.
- Facilitated and arranged Appraisal Subcommittee Yearly Symposium, ensuring seamless communication and engagement among OCC Board Members and stakeholders.
Administrative Assistant, GS-8
Department of the Interior
10.2005 - 10.2008
- Managed scheduling and workload for Human Resource Director and staff, ensuring efficient assignment of tasks to appropriate team members.
- Provided Human Resource advice and support to managers and employees, explaining procedures and policies in a timely and effective manner.
- Coordinated with payroll and absence recording teams to maintain accurate employee records and ensure compliance with regulations.
- Established, organized, and supervised the maintenance of departmental records, ensured complete accuracy and confidentiality.
- Assisted HR Director in developing and maintaining human resource procedures and policies to enhance operational effectiveness.
- Advised supervisor on operational and administrative policy, program direction, and program implementation.
- Served as subject matter expert of administrative and operational HR program areas.
- Acted as liaison for Senior Executive Service Human Resources Director and staff.
Legal Secretary, GS-8
Department of Justice
06.2004 - 10.2005
- Developed diverse reports and legal documents, applying legal terminology, civil procedures, and discovery protocols to support case preparation.
- Researched, prepared, and filed legal documents with courts and other agencies under attorney supervision.
- Managed case tracking and provided litigation support to ensure timely progress and compliance with legal standards.
- Drafted various types of legal correspondence for client communication and case updates.
- Screened and responded to inquiries from Congress and citizens who filed for racial discrimination.
- Facilitated office budget preparation and monitoring to align financial resources with operational needs.
Bank Teller
Industrial Bank, N.A.
11.2001 - 05.2004
- Managed settlement process for ATM, ensuring accurate funds availability.
- Processed end of day report transactions, maintaining accurate financial records.
- Assisted in reconciling teller drawers, contributing to balanced cash flow.
- Guided tellers in following day-to-day operational procedures and policies from the Manager and President of the Bank.
Education
Bachelor of Science - Legal Studies, Business Management
University of Maryland University College
3501 University Blvd., Adelphi, MD 2078305.2018
Associate of Science - Legal Studies, Business Management
Prince George’s Community College
301 Largo Rd., Largo, MD 2077406.2006
Skills
- Microsoft Office applications
- Project management tools
- Communication strategy and internal messaging
- Customer service and support
- Team collaboration and interpersonal skills
- Problem solving and critical thinking
- Copyediting and proofreading
- Social media marketing and management
- Event coordination and planning
- Advertising and marketing strategies
Awards Certificates
- 2025-2029 Vice President of the Generational Crossword Organization at the OCC
- The OCC Comptroller’s Award of 'Andrew Young Presents: The Color of Money'
- 5x On-the-Spot Award Winner: Participation in the Cash Management Contingency Planning (CMCP) Pilot
- GetHelp Operations Standardization Group (GOSG)
- Interagency MDI and CDFI Bank Conference by Outreach and Minority Affairs
- National Risk Committee and National Risk Committee and Supervision Risk Management Division
- High School Scholarship Internship Program
- Maxwell Leadership Certified Team Member: Resilience, Engagement, Attitude, and Leadership Success Workshop
- Project Management Essential LD 106
Timeline
Communication Specialist, NB-IV
Office of the Comptroller of the Currency
10.2022 - Current
Front Office of Management Communication Specialist/Technical Assistant, NB-IV
Office of the Comptroller of the Currency
02.2021 - 10.2022
Public Affairs Specialist (Internal Communication), NB-IV
Office of the Comptroller of the Currency
12.2020 - 02.2021
Project Analyst, NB-IV
Office of the Comptroller of the Currency
03.2020 - 06.2020
Technical Assistant, NB-IV
Office of the Comptroller of the Currency
04.2018 - 02.2021
Administrative Assistant, NB-IV
Office of the Comptroller of the Currency
10.2008 - 04.2018
Administrative Assistant, GS-8
Department of the Interior
10.2005 - 10.2008
Legal Secretary, GS-8
Department of Justice
06.2004 - 10.2005
Bank Teller
Industrial Bank, N.A.
11.2001 - 05.2004
Bachelor of Science - Legal Studies, Business Management
University of Maryland University College
Associate of Science - Legal Studies, Business Management
Prince George’s Community College