Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Roshni Dhakal

Renton,WA

Summary

Accomplished QA Analyst and a growing Product Manager at Best Buy with 5+ years in tech, adept in cross-functional leadership and critical thinking. Led innovative product strategies, significantly enhancing team productivity and software quality. Excelled in stakeholder communications and agile development, driving projects to success with a keen focus on strategic planning and interpersonal communication.

Overview

4
4
years of professional experience

Work History

Stretch Assignment Product Manager

Best Buy
02.2024 - Current
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Handled day to day operations including release, backlog refinements, jira, sprint planning, bug prioritization, product kickoff and release
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Led cross-functional teams to deliver high-quality products on time
  • Maintained positive vendor relations to build strong partnerships.

QA Analyst III

Best Buy
09.2020 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
  • Improved software quality by executing thorough test plans and identifying defects before release.
  • Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Analyzed quality and performance data to support operational decision-making.

Stretch Assignment Lead QA

Best Buy
05.2022 - 08.2022


  • Coordinated cross-functional teams to ensure seamless execution of projects with diverse requirements.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Optimized resource allocation through strategic scheduling of assignments based on priority levels and deadlines.
  • Enhanced team productivity by implementing efficient assignment management strategies and workflows.

Education

MBA - Computer And Information Systems

Louisiana Tech University
Ruston, LA
03.2020

Engineering Technology Management - Six Sigma Green Belt

Louisiana Tech University
Ruston, LA
03.2020

Skills

  • Cross Functional Leadership
  • Competitive Analysis
  • Prioritization, Time management and Execution
  • Data-driven decision-making
  • Product Strategy and Roadmaps
  • Product Development
  • Stakeholder Communications
  • Agile methodologies
  • Training and Onboarding
  • Technical - MS office, Jira, Miro, Confluence, basic SQL

Accomplishments

  • Winner of Innovation week 2022 at Best Buy for Customer Obsessed Category
  • Cross-functional QA for Adtech projects including Adweb, Ad Engineering, My Ads, Salesforce and RDS for a quarter.
  • Volunteered Lead QA position where I managed other QAs, led interviews, trianings, hired individuals and overlooked multiple projects within Adtech at once.
  • Delivered as a Product Manager stretch role for MyAds Project for 2 Quarters and ongoing.

Languages

English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual

Timeline

Stretch Assignment Product Manager

Best Buy
02.2024 - Current

Stretch Assignment Lead QA

Best Buy
05.2022 - 08.2022

QA Analyst III

Best Buy
09.2020 - Current

MBA - Computer And Information Systems

Louisiana Tech University

Engineering Technology Management - Six Sigma Green Belt

Louisiana Tech University

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Roshni Dhakal