Roshni D'sousa
Hicksville,NY
Summary
Talented and dedicated professional with over 10 years of experience in fast-paced, deadline-oriented environment. Skilled at building rapport with diverse individuals. Adept at analyzing and solving customer problems. Able to maintain calm demeanor and excels under pressure.
Overview
12
12
years of professional experience
Work History
Epic Credentialed Trainer
Northwell Health System
3 Huntington Quadrangle, Melville, NY 11747
09.2024 - Current
- Conducts Epic Training Classes on a scheduled basis and provides support to team members
- Corresponds with attendees and distributes training materials
- Surveys students concerning the training program to enhance the effectiveness of education
- Assess end-users' performance and ensures all users are properly trained and able to demonstrate proficiency in the Epic system prior to gaining access to the production environment
- Administer tests to learners
- Answers student inquiries about EPIC and workflows
Infrastructure Services and Management Specialist
Northwell Health
1981 Marcus Ave Ste 100, Lake Success, NY 10042
03.2017 - 09.2024
- Provides training and go live support for Allscripts Sunrise Clinical Manager and Sunrise Mobile
- Collaborates with clinical informatics, physicians, nurses, and leadership to implement clinical workflow changes within the Electronic Health Record
- Offers user clinical application support and assistance with clinical applications in person, phone, and electronically
- Audits patients charts to ensure appropriate documentation is completed by nursing staff and determines where training is needed
- Develops and maintains relationships with application users through regular visits to patient care, ancillary and other areas where clinical information systems are utilized
- Diagnose and resolves end user issues on site via CIS job aides and accessing standard clinical application procedures and processes
- Identifies and escalates issues, problems and requests to appropriate resource as needed
- Tracks requests, documents resolutions and prepares activity reports. Collaborates with CIS team regarding user issues and works to reach solutions
- Provides onsite desktop support to clinical end users
- Assisted with onsite rollout of Hello 2 pilot project to enhance patient safety
Help Desk Analyst
Allscripts Incorporated
3 Huntington Quadrangle Melville Ny 11747
01.2013 - 03.2017
- Provide telephone support to over 60K plus end users
- Answer Level 1 and 2 clinical and technical troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues
- Support EHR applications (Sunrise/Allscripts)
- Supporting All North Shore Hospitals with Medical applications and PC issues
- Assisting fellow analysts with problems
- Handling Web Incidents and following up with clients
Education
Associate of Arts -
Nassau Community College
Garden City, NY01-2022
High School Diploma -
Hicksville High School
180 Division Ave, Hicksville, NY 1180106-2009
Skills
- Credentialed EPIC modules Lumens Nursing
- Training Learners - Large Group, Small Group, 1:1, In Classroom, Virtual - Teams
- Customer Satisfaction
- Technical Support and Assistance
- Public speaking
- Classroom expertise
Timeline
Epic Credentialed Trainer
Northwell Health System
09.2024 - Current
Infrastructure Services and Management Specialist
Northwell Health
03.2017 - 09.2024
Help Desk Analyst
Allscripts Incorporated
01.2013 - 03.2017
Associate of Arts -
Nassau Community College
High School Diploma -
Hicksville High School