Summary
Overview
Work History
Education
Skills
Websites
Achievements Awards
Timeline
Generic

ROSHNI JAYASREE

Dallas,TX

Summary

Result driven & team focused Project Management Professional with extensive experience in Quality Management of 7 plus years. A diverse team player with Creative Thinking & Analytical skills with experience in leading multiple projects & teams worldwide.

Overview

8
8
years of professional experience

Work History

Module Lead

Happiest minds technologies limited
Bangalore
09.2023 - 05.2025
  • Lead the overall testing team, manage day-to-day activities, provide mentorship, plan resources, execute, and ensure quality deliverables based on PBI allocated in ADO for an entire module in each sprint.
  • Collaborate with cross-functional teams to gather the business and system requirements, scope, and provide feedback on process improvement, product design, and enhance quality.
  • Reviewed functional and design specification documents; identified test conditions, ambiguities.
  • Analyze user story documents, develop test cases, and identify acceptance criteria for user stories.
  • Perform a sprint demo for clients, and coordinate and facilitate necessary interactions to obtain answers.
  • Confirm that the product meets the User Story and design intent as part of the Scrum Sprint exit criteria, and develop tests.
  • Primary contact for module development and testing, leading daily internal calls on client data validations, and errors. Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Develop and implement testing strategies and test plans.
  • Review and validate the new feature, and test case authoring. Audit the team’s defects, and ensure timely closure of the defects without compromise on quality.
  • Provide the final testing closure, with a data report of each member firm, before the production release for successful sign-off.
  • Implemented process improvement ideas, automation, and tool enhancements.
  • Provided process training, walkthroughs, best practices, product trends, and assisted in tool setup to enhance process awareness among team members.

Senior Quality Services - Device Associate

Amazon Development Center
Chennai
06.2019 - 09.2023
  • Leading a team of eight members, involved in daily scrum calls, capacity planning, standardized test plans, test scripts/test cases, test scenarios, daily status reports, and documents, leading to a 30% increase in productivity.
  • Experience in log analysis and traceability matrix. Handled onshore and offshore business requirements.
  • Hands-on experience in test plan writing and reviewing in tools like JIRA, Confluence, TestRail, and Simple Issue Manager (defect tracking tool).
  • Tracked and resolved JIRA defects in collaboration with Dev and QA teams, ensuring SLA compliance. Led RCA and impact analysis for customer-reported issues, contributing to quality audits, and continuous improvement initiatives.
  • Followed Agile methodologies during multiple projects. Timely track, update, and verify defects in the quality audit.
  • Thorough knowledge of SDLC and STLC. Performed end-to-end testing, CI/CD, UI testing, API testing, Postman, and Swagger.
  • Maintaining automated tests, performing functional, and acceptance testing as part of a development team.
  • Monitored and maintained the SLA (Service Level Agreement), resulting in a reduction in average resolution time by 20% for bugs to be triaged.
  • Contributed to the development of key business reports: WBR, MBR, and QBR.
  • Identified and implemented process-related improvement projects for ASR (Automatic Speech Recognition) for Amazon Echo and Fire TV devices, Wake Word for Alexa Intelligence, Scorecard framework for associates, and efficiency improvement program across the IND site.
  • Optimizing process improvement for redundant tasks to increase the team's productivity.
  • Identify the process gap and work with the program team to develop an automated system with RCA that excludes manual intervention on non-value-added tasks without affecting the overall process efficiency.

Catalog QA Specialist

Retail Business Service
Chennai
03.2017 - 06.2019
  • Managing day-to-day retail operations (vendor and seller), AWS, and implementing e-commerce strategies to drive sales growth and enhance the online shopping experience.
  • Expertise in handling escalations and queries raised by key stakeholders, internal support, and the top brand product team, and prioritizing providing solutions during high sales impact.
  • Identify the process gap, and work with the program team to develop an automated system with RCA.
  • Supporting Analysis and User Acceptance Testing (UAT): add new users to work on the developed tool to check for bugs or launch blockers when projects are in the pilot phase and before launching any new service.
  • Ensuring accurate product labeling, implementing inventory audit corrections for optimal TAT.
  • Conducted in-depth analyses of issues, and prepared Correction of Error reports based on identified deviations, process gaps, escalations, problems, and root causes.
  • Identify gaps and implement process-related improvements using methodologies such as Kaizen, Six Sigma, or Lean.
  • Established key reporting/MIS for the functional area and provides reports to senior management and stakeholders at the process level.
  • Regularly update the status of key business reports, WBR, MBR, and QBR, to stakeholders, and project the report to program managers and the return on investment (ROIs) team.
  • Conducting comprehensive training programs within the vertical for the team.

Education

Master of Science - Computer Applications

Meenakshi College For Womens
01.2016

Skills

  • Operations Management
  • Customer Relationship Management
  • Agile Methodologies
  • JIRA
  • Azure DevOps
  • Mobile Testing (Android iOS)
  • Test Plan Creation
  • SLA Management
  • Functional Testing
  • Integration Testing
  • MS Office (Word, Excel, PowerPoint)
  • Escalation Management
  • Effective Problem Solver
  • Root Cause Analysis
  • Data Analysis
  • Process Improvement
  • Stakeholder Management
  • Project Budgeting
  • Team Management
  • Critical Thinking
  • Web functional testing
  • API Testing
  • Retail Operations
  • Ecommerce
  • Strong Communication
  • Hiring, Training & Development
  • Content & Catalog Management
  • Confluence
  • Product Backlog Management
  • TestRail
  • Inventory Management
  • Supply Chain Management
  • Risk management
  • Workflow Optimization
  • Key Performance Indicator
  • Customer service
  • TOSCA ASI AS2
  • SQL

Achievements Awards

  • Awarded as First Among Equals for performing consistently in AMAZON.
  • Star Performer - For maintaining highest production and 96% quality.
  • Above & Beyond Award - For B2B Program Management.
  • Extra Miler Award - For upskilling and delivering new workflows optimization.
  • Certified as an Expert Mentor for guiding individuals in personal and professional development.
  • Certified as a Process Trainer, acknowledged for adept training in processes and competencies.

Timeline

Module Lead

Happiest minds technologies limited
09.2023 - 05.2025

Senior Quality Services - Device Associate

Amazon Development Center
06.2019 - 09.2023

Catalog QA Specialist

Retail Business Service
03.2017 - 06.2019

Master of Science - Computer Applications

Meenakshi College For Womens

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ROSHNI JAYASREE