Roshonda Cooper
Miami,Florida
Summary
Dedicated Office Assistant with over 12 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of software and history achieving high data output. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office clerical position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Office Clerical
Charles R Drew Charter School K-8
Miami, FL
08.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Housekeeping Supervisor
Fontainebleu
08.2015 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Assistant Manager of Housekeeping
Miami Hilton Downtown
02.2012 - 10.2014
- Trained and mentored all new personnel to maximize quality of service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
CNA
Hill Crest Nursing Home
11.2009 - 06.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
911 Public Safety Telecommunicator - 911 Dispatch
Miami Dade College
Miami, FL05.2024
Agricultural Business Technology
Miami Job Corps Center
03.2009
Health Aide
Miami Job Corps Center
12.2008
Skills
- Staff Management
- Office Management
- Time Management
- Administrative and Clerical Support
- Strong Problem
Timeline
Office Clerical
Charles R Drew Charter School K-8
08.2023 - Current
Housekeeping Supervisor
Fontainebleu
08.2015 - 05.2023
Assistant Manager of Housekeeping
Miami Hilton Downtown
02.2012 - 10.2014
CNA
Hill Crest Nursing Home
11.2009 - 06.2011
911 Public Safety Telecommunicator - 911 Dispatch
Miami Dade College
Agricultural Business Technology
Miami Job Corps Center
Health Aide
Miami Job Corps Center